Kaspal Reddy Pentareddy
Amaroo,ACT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Ganesh fuels
Goulburn , NSW
02.2018 - 02.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
Bachelor of Arts - Accounting
Vagdevi Degree And Pg College
Gurazala 05-2015
Skills
- Audit Support
- Training and Mentoring
- Call Center Operations
- Talent Development
- Service Delivery Optimization
- Complaint Resolution
- Account Management
- Sales Promotion
- Excellent Time Management Skills
- Customer Relations
- Customer Service
- Cash Handling
- Account Authorizations
Timeline
Customer Service Manager
Ganesh fuels
02.2018 - 02.2021
Bachelor of Arts - Accounting
Vagdevi Degree And Pg College