Kassandra Hohaia-Rameka
Summary
Experienced Administrator and Bookkeeper well versed in organisation, customer service, payroll, accounts payable and accounts receivable functions. Eager to secure an entry-level Bookkeeping position. Ready to help teams achieve company goals.
Overview
10
10
years of professional experience
Work History
Management
One Time Steel PTY LTD
01.2018 - 01.2020
- Acted with integrity, honesty and knowledge to promote culture of the company.
- Handled day-to-day customer or client questions via telephone or email.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Identified accounting errors when cross-referencing documents and database information.
- Analyzed financial data to assist in budget creation and forecasting.
- Developed and implemented procedures to improve accounting efficiency.
Administration/Reception
One Time Steel Pty Ltd
01.2018 - 01.2020
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Completed weekly payroll for 12 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and managed processes for tracking and monitoring department performance.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Cashier
Supa IGA
02.2010 - 12.2013
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, exchanges, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided assistance at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock.
Customer Assistant
Supa IGA
02.2010 - 12.2013
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labelling items, and arranging according to size, colour or brand.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate IV - Bookeeping And Accounting
Swinburne University of Technology
Melbourne, VIC10.2024
No Degree -
Alexandra Hills State High School
Alexandra Hills, QLD12.2013
Skills
- Accounts Payable and Accounts Receivable
- Monetary Transactions
- Account Reconciliation
- Financial Management
- Data Research and Analysis
- General Ledger Updates
- Business Planning
- Clear Communication
- Administration and Reporting
- Front End Operations
Timeline
Management
One Time Steel PTY LTD
01.2018 - 01.2020
Administration/Reception
One Time Steel Pty Ltd
01.2018 - 01.2020
Cashier
Supa IGA
02.2010 - 12.2013
Customer Assistant
Supa IGA
02.2010 - 12.2013
Certificate IV - Bookeeping And Accounting
Swinburne University of Technology
No Degree -
Alexandra Hills State High School
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