Kassandra Wilson
Sugarloaf,QLD
Summary
At Airlie Apartments, I excelled as Head Housekeeper, enhancing guest satisfaction through meticulous cleanliness and superior service. Leveraging skills in housekeeping knowledge and exceptional organization, I led staff training, improved service quality, and maintained health and safety standards. My efforts fostered positive vendor relationships, ensuring efficient supply delivery and contributing to a welcoming guest environment.
Overview
3
3
years of professional experience
Work History
Head Housekeeper
Airlie Apartments
01.2021 - 05.2024
- Kept building entryway glass clean and polished for professional presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Placed orders for housekeeping supplies and guest toiletries.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
Education
Proserpine State High
2010
Skills
- Housekeeping knowledge
- Cleaning practices
- Customer service focus
- Cleaning and sanitation
- Cleaning bathrooms
- Vacuuming and sweeping
- Work Inspection
- Exceptional organization
- Training and mentoring
- Window Cleaning
- Health and safety compliance
- Sanitation Standards
- Chemical Handling
- Client Relations
- Guest Relations
- Staff Management
- Job Planning
Timeline
Head Housekeeper
Airlie Apartments
01.2021 - 05.2024
Proserpine State High
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