KASSIA MENNER
HEWETT,SA
Summary
Focused team player familiar with helping patients develop skills such as feeding, grooming and dressing, as well as providing educational support and managing sensory processing issues. Hardworking, disciplined multitasker with analytical problem-solving and conflict management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Allied Health Assistant
NHOT Services
03.2022 - Current
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
- Helped improve fine motor, visual perception and sensory processing skills.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided direct occupational therapy services in clinic and school based settings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Communicated effectively with patients and families to provide information about care and treatment.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
Cake Decorator
Enchanted Cakes And Cookies
02.2011 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Customer Service Representative
Cotton On Kids
11.2013 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Officer
NAWMA
04.2008 - 12.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Assisted Customers with new bin deliveries and waste management problems.
- Mail and Banking
Gaming Manager /Cash Office Manager
Lassiters Group / Brahma Lodge Hotel
05.2005 - 08.2007
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
- Organized and delegated cache of daily tasks to achieve consistent casino operations.
- Encouraged development of leadership skills among supervisors to foster employee morale.
- Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behaviour or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- TAB, Keno, Gaming Machine maintenance
- Function Co-coordinator
- Balancing Tills, Petty Cash, Banking, and Change Tins, Monthly/weekly reports.
- Rosters
- Organizing Meals breaks and holidays.
- All Administration for hotel.
- Revision of Menus and Organizing Events, Christmas, Melbourne Cup etc.
- Clearance of Gaming Machines
- Opening and Closing Hotel.
Customer Service Representative
NAWMA
05.2003 - 03.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Reception/Payroll Administrator
EDI Rail
11.2002 - 12.2003
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Submitted reports on payroll activities.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Generated reports to track employee time and attendance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Occupational Therapy With Honours - Occupational Therapy
University of South Australia
Adelaide, SA12.2023
Foundation Studies - Foundation Studies
University of South Australia
Adelaide, SA12.2019
Skills
- Implementing OT Sessions in clinic and school based sessions
- Clinical Reasoning
- Supporting Daily Living Needs
- Creative Thinking
- Document Management
- Time Management
- Cliniko
- Implementing Cooking groups
- Creating picture recipes
Timeline
Allied Health Assistant
NHOT Services
03.2022 - Current
Customer Service Representative
Cotton On Kids
11.2013 - 02.2014
Cake Decorator
Enchanted Cakes And Cookies
02.2011 - Current
Customer Service Officer
NAWMA
04.2008 - 12.2008
Gaming Manager /Cash Office Manager
Lassiters Group / Brahma Lodge Hotel
05.2005 - 08.2007
Customer Service Representative
NAWMA
05.2003 - 03.2005
Reception/Payroll Administrator
EDI Rail
11.2002 - 12.2003
Bachelor of Occupational Therapy With Honours - Occupational Therapy
University of South Australia
Foundation Studies - Foundation Studies
University of South Australia
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