Summary
Overview
Work History
Education
Skills
Extra Curricular Activities And Professional Memberships
Tel
Professional Qualifications And Achievements
References
Timeline
Generic

Kasun Abeysekara

Golden Point

Summary

14+ Years of Experienced banking customer service representative known for delivering friendly service and personalized attention to all customers. Proven track record of contributing to branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking compliance matters and security procedures for protection of cash and other assets.

Overview

18
18
years of professional experience

Work History

Store Assistant (Fresh Produce Department /Customer service Department)

Coles Supermarket PTY Ltd
08.2019 - 04.2023
  • Assisting customers, Handling complaints, Processing Returns and Exchanges, Operating cash registers, Promoting loyalty programs, Following safety procedures

Warehouse Assistant and forklift operator

Maxi Trans PTY Ltd
08.2021 - 02.2022
  • Updating Log sheets and maintain samples, Administration work, Forklift operations (loading and Unloading spare parts pallets), General warehouse Cleaning, Maintain spare parts stocks, Arrange deliveries, Pick an arrange spare parts for customers

Warehouse Assistant and Forklift Operator (Receivable Department)

Steinhoff Bedding PTY Ltd
06.2020 - 03.2021
  • Updating Log sheets and maintain samples and show room operations, Loading and Unloading pallets, forms, springs by using Forklift and Walkie Stacker, Arrange form products for interstate, General warehouse Cleaning, Maintain stock cards (Using Ms Office Packages), Operating Air tools (Making Mattress)

Warehouse Assistant and forklift operator

Kajariya Tiles PTY Ltd
06.2019 - 02.2021
  • Updating Log sheets and maintain samples and show room operations, Administration work, Forklift operations (loading and Unloading Tile pallets), General warehouse Cleaning, Maintain stock cards (Using Ms Office Packages)

Store Assistant

Bottle o Chadstone PTY Ltd
08.2020 - 01.2021
  • Maintain a fully stocked store, Ascertain customer's needs and wants, Recommend and display items that match customer needs, Welcome and greet customers & manage point-of-sale processes, Store Opening and Closing down procedure

As food processor (Machine Operator)

Loving Earth PTY Ltd
06.2019 - 09.2019
  • Handling Food blending machine, Handling Mixing machine, Mixing raw materials according to given recipe's, Updating record sheets and maintain samples when required

Senior Customer Service Specialists (Officer In charge) - Lending Department

Sampath Bank PLC
01.2005 - 01.2019
  • Handling customer inquiries relating to leasing and factoring, Arrange Factoring Agreements, Arrange Postdated cheques Etc, Process 80+postdated cheque schedule per day as factoring officer, Arranging factoring agreements, New customers credit evaluations for offer new factoring facilities, Handling and Responsible for solving branch, customers complaints and provide solutions regarding leasing and factoring products, customer inquiries as customer service supervisor, Recommending suitable products / services to customers, Arrange Branch Inspection and audit all Factoring files and arrange precaution steps to minimize post audit comments branch mistakes

Senior Customer Service Specialists

Sampath Bank PLC
01.2011 - 01.2014
  • Handling all aspects of retail banking As Senior Customer Service Specialists (Accounts opening Dept, Cash Dept, Pawning Dept), Recommending suitable products / services to customers, Supervising cash counters and providing guidance to team members where required, Educated customers on online service offerings and mobile apps
  • Helped account holders access technology to enhance banking convenience via multiple self-service channels, Adhered to strict safe deposit box operation and guideline, Assumed an Assistant Manager Role in the absence of the Assistant Manager and maintain banks normal operation and procedures, Develop reputation for prompt, efficient service with high level of accuracy, received top ratings during My tenure at branch in retail banking, Selected as best cash officer in the region
  • Lowered average wait-time by 30%, leading to highest customer satisfaction as well as adhere instructions and maintain minimum audit comments in cash department in branch history

Junior Executive in Customer Service & Clearing- Central Clearing Department

Sampath Bank PLC
01.2005 - 01.2011
  • Handling high-volume of Inward /Outward Cheques verifying, cross check with customers identification, Cheque return notifications, Balanced Automated Teller Machines, Network ATMs which is link with other banks, Responsible for solving clearing issues and ATM complaints and provide solutions, Handling all aspects of retail banking such as accept deposits / withdrawals /ATM lodging / ATM Balancing

Education

Executive Diploma in Service Management - Customer Service Management

University of Colombo Sri Lanka
Colombo - Sri Lanka
11.2017

Skills

  • Customer service
  • Cheque clearing
  • Retail banking operations (cash handling, accounts opening, front line customer inquiries)
  • Accurately process customer teller transactions
  • Helping customers meet financial goals
  • Customer Service
  • Team Collaboration
  • Store maintenance
  • Customer Assistance
  • Inventory Management
  • Event Planning
  • Cash Handling
  • Building Customer Loyalty
  • Payment Processing
  • Team Leadership

Extra Curricular Activities And Professional Memberships

  • Member of the Association of Accounting Technicians in Sri Lanka
  • Member of the Scout Association in Sri Lanka
  • Member of the Divisional Cricket Club in Sri Lanka

Tel

0450 818 410

Professional Qualifications And Achievements

  • Executive Diploma in Service Management with Distinction Pass from Institute of Human Resource Advancement - University of Colombo (2017)
  • A A T Stage 2] - Association Of Accounting Technicians Of Sri Lanka (partially completed) (2005)
  • Developing Leadership Qualities & Positive Thinking - Institute of Human Resource Advancement, University Of Colombo (2017)
  • Recipient of the 'Best Leader' Award
  • Completed and hold Certificate of Hygienic Practice for Food Safety in Australia (RSF Certificate No FAA5192)
  • Completed and hold Certificate of Responsible Service of Alcohol Program in Australia (RSA Certificate No 11915130)
  • Completed and hold High risk Licence (Fork Lift WSV-0150482673)
  • Hold Heavy Vehicle drivers Licence
  • Hold Drivers Accreditation Certificate from Commercial Passenger vehicles Victoria
  • Hold working with children check (2767895A-01)
  • Diploma in Computer studies - London Tec International (2002)

References

Provided on request.

Timeline

Warehouse Assistant and forklift operator

Maxi Trans PTY Ltd
08.2021 - 02.2022

Store Assistant

Bottle o Chadstone PTY Ltd
08.2020 - 01.2021

Warehouse Assistant and Forklift Operator (Receivable Department)

Steinhoff Bedding PTY Ltd
06.2020 - 03.2021

Store Assistant (Fresh Produce Department /Customer service Department)

Coles Supermarket PTY Ltd
08.2019 - 04.2023

Warehouse Assistant and forklift operator

Kajariya Tiles PTY Ltd
06.2019 - 02.2021

As food processor (Machine Operator)

Loving Earth PTY Ltd
06.2019 - 09.2019

Senior Customer Service Specialists

Sampath Bank PLC
01.2011 - 01.2014

Senior Customer Service Specialists (Officer In charge) - Lending Department

Sampath Bank PLC
01.2005 - 01.2019

Junior Executive in Customer Service & Clearing- Central Clearing Department

Sampath Bank PLC
01.2005 - 01.2011

Executive Diploma in Service Management - Customer Service Management

University of Colombo Sri Lanka

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Kasun Abeysekara