Kat Itsuka
Melbourne,VIC
Summary
Kind and friendly person with 9 years' experience in customer service. Strong work ethic, great time management, organised and always well presented. Creative mind with sound judgement. remaining calm under pressure and persevering no matter the challenge.
Overview
9
9
years of professional experience
Work History
Car Sales Associate
Genesis Motors
06.2023 - Current
- Communicating effectively with customers to drive sales.
- Meeting and exceeding KPIs which includes sales targets and customer satisfaction.
- Trained in moving vehicles within the showroom with guidance.
- Fluency in Salesforce, Dealer Drive, Dealer Appraisals, Motor Platform and Square.
- Trained delivery car to client.
Luxury Sales Consultant
Alexander McQueen
07.2022 - 06.2023
- Consistently achieve KPI and monthly budget. Appointment sale and repeat VIP clients.
- Strong team work skills, work with team to upsell against monthly targets.
- Undertake and participate in monthly training programs. Excellent knowledge of leather goods and tailoring.
- Daily store operation open/close and store report.
- Monitored service after sale and implemented quick and effective problem resolutions.
Luxury Sales Consultant
Harrolds
08.2020 - 07.2022
- Creating repeat clients and achieve KPI.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Knowledge of fine product as jewellery, watch and sunglass.
- Maintained current knowledge of evolving changes in marketplace.
- Training new colleagues.
Makeup Artist
YSL Beaute
08.2018 - 08.2020
- Maintained regular client list and successfully handled walk-in customers.
- Excellent talking skills and product knowledge lead to upsell.
- Applied makeup in accordance with clothing style.
- Event time management.
Cashier
Geroge's Paragon
06.2018 - 02.2019
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Beauty therapist
Skin Fit Clinic
09.2018 - 01.2019
- Booking support and Make client reports
- Facial treatment / micro needling / face peeling / lash lift / eyebrow tint + waxing / aroma treatment / spray tan
Receptionist
Tableaux
08.2017 - 05.2018
- Organize VIP client's details on computer
- Booking support and time management wedding and special planning
- Knowledge of Wine and Cigar
Makeup Artist
Freelancers
01.2015 - 01.2018
- Freelance make-up artist: Event, Fashion show backstage make, Event sales assistant, magazine
- Amazon Fashion week: SS and AW collection 4 times per year. Back stage make-up @M.A.C
- New York Fashion show: Inspiring world of Teruko Kobayashi Assistant Backstage make-up @KOSE
- Achievements: Part of make-up team. VOGUE(Taiwan/Russia/Italy) / Super / JJ / LEON / ViVi / Y's. Tight schedule reliable time management and support models.
- Commercial: Asahi beer and SEIKO watch brand
- Event: WWD Japan Fashion & Hair Make-up in Tokyo
- Instructor assistant: Overseas make-up artist special course. Fashion show make-up demonstration @L’Oréal
- Event sales: Organic hair product sales at department store. Travel to multiple departments store and days.
- Product Shooting: Meeting with all team and decide some style. Shooting in studio and outside.
Education
Diploma -
From Hands Makeup Academy
Tokyo03.2016
High School Diploma -
12 Years High School
03.2014
Skills
- Superior Interpersonal Skills
- Appointment Scheduling
- Great team work skills
- Email and Telephone Etiquette
- Goal-Driven
- Sales closing
Timeline
Car Sales Associate
Genesis Motors
06.2023 - Current
Luxury Sales Consultant
Alexander McQueen
07.2022 - 06.2023
Luxury Sales Consultant
Harrolds
08.2020 - 07.2022
Beauty therapist
Skin Fit Clinic
09.2018 - 01.2019
Makeup Artist
YSL Beaute
08.2018 - 08.2020
Cashier
Geroge's Paragon
06.2018 - 02.2019
Receptionist
Tableaux
08.2017 - 05.2018
Makeup Artist
Freelancers
01.2015 - 01.2018
Diploma -
From Hands Makeup Academy
High School Diploma -
12 Years High School
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