Kat Johnston

Work History

Burleigh Bears League Club

Burleigh Heads, QLD

08.2022 - Current

Maintained neat, clean and professional appearance to meet business dress code policy.
Acknowledged guests even when busy and anticipated and responded to guest needs.
Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Adhered to alcohol policies and procedures and complied with local and state laws.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Adhered to state laws regarding alcoholic beverage services and customer regulations.

Credit Clean Australia

Southport, QLD

05.2016 - 08.2022

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Served customers and followed outlined steps of service.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Exceeded goals through effective task prioritization and great work ethic.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

AIC International PTY LTD

Broadbeach , QLD

08.2012 - 02.2016

Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Expanded company customer base and cemented market presence by implementing strategic sales plans.
Forecasted sales to management and collaborated to build effective sales team.
Closing of products $15,000 upwards

Murray Bridge Hotel

Murray Bridge South, SA

11.2008 - 07.2012

Quickly learned new skills and applied them to daily tasks, improving efficiency
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Experience in various areas, bar , waitress, event management.
Worked under pressure making sure customers needs were met efficiently especially at peak times when the restaurant area & bar was full and in demand.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled simultaneous customer needs. With a friendly and positive attitude.
Great team player
Always presented customer service with a smile