Kat Kenyon

• Directed regional operations, enhancing service delivery and operational efficiency across multiple locations.
• Mentored and trained Team Leaders, fostering leadership skills and improving team performance.
• Established key performance indicators (KPIs) to monitor team effectiveness and drive continuous improvement initiatives.
• Collaborated with cross-functional teams to align operational strategies with overall organisational objectives.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

• Maintained utmost confidentiality of residents' information and records in accordance with the policies and procedures set out by MCM
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Resolved individual resident issues in support of staff
• Provided guidance and implemented strategies in relation to shift cancellation, COVID -19 and or participant barriers.

• Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
• Mentored new Recovery Coaches, sharing best practices and contributing to their professional development
• Strengthened relationships with community partners, enabling better access to resources and support services for clients.
• Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
• Monitored & aided in the development of NDIS plans

• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Improved client satisfaction by efficiently addressing and resolving support issues.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Coordinated meetings and events for internal and external groups.
• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.

• Met coverage demands by establishing work schedules and assigning specific jobs
• Developed and implemented behavioral management and care plans for clients
• Achieved program goals by effectively motivating and supervising staff and young people
• Maintained full compliance with legal, health, and safety regulations
• Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
• Collaborated with team members to meet daily demands and handle challenging projects and outcomes
• Rostering
• Developed appropriate care plans for at-risk individuals and high-risk families.
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases.

Additional - 12+ month period

Foster, Case Management & Coordination Support

• Trained, mentored and appraised a number of new staff members and fostered ongoing teamwork within agency.
• Supervised and supported residential staff to maximize quality of service and performance
• Reviewed employee performance and devised improvement plan to achieve goals.
• Created schedules, shift reports and other business documentation to coordinate residential care outcomes and progress
• Collaborated with multiple departments to maximize workflow and efficiency.
• Guided clients through transition to independent living within community.
• Maintained accurate records and documented client data in company databases.

• Mentored youth social and independent living life skills such as coping mechanisms for difficult situations
• Enhanced wellbeing of youth under care by planning social events and activities
• Helped clients obtain social services by assisting with forms and coordinating referral processes
• Detailed client visits with thorough documentation and official reports.
• Documented child progress, reporting extreme changes in behavior.
• Modeled positive behavior for residents by providing leadership and positive interactions.
• Encouraged participants to develop leadership and self-esteem skills through group discussions.
• Completed progress notes for each resident and noted pertinent information in client file.