Kat Malamouda
Highett,Australia
Summary
Experienced team leader with a strong track record in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills, with a focus on effectively communicating goals and vision for success. Proven problem solver, networker, and consensus builder dedicated to driving team collaboration and achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Team Leader
MY AGED CARE - Probe Group
Melbourne, VIC
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
CUSTOMER SERVICE SPECIALIST
MY AGED CARE, Probe Group
Biggera Waters, QLD
07.2021 - 08.2023
- Providing excellent customer service and resolutions to My Aged Care customers, register customers and representatives, screening customers based their health conditions.
- Maintained consistent communication with Health Professionals and Service Providers.
- Arrange appointments for the clients with the Assessment Team, in order to have access to services through My Aged Care.
- Providing valuable and accurate information to the clients.
AGENT / SERVICE AGENT
TSA telecommunications, On the move
Burwood, VIC
08.2019 - 05.2021
- Providing an extensive and consultative sales and customer service experience by proactively listening and responding to customer request.
- Relationship building, negotiation and customer support.
- Technical support, creating applications over the phone or by e-mail.
- Recognising, conveying, promoting, and selling the products and service value
- Eliciting and recording the customer information and inquiries using a computerised system.
- Consistently demonstrating the ability to meet higher performance expectations
- Enhancing the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints.
RETAIL SALES ASSISTANT
Crystal Poultry Oakleigh
Oakleigh, VIC
04.2016 - 07.2019
- Organised store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered customer telephone calls promptly and in appropriate manner
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Provided every customer with professional and polite support for sales and service needs
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
PUBLIC RELATIONS INTERN
EYATH SA
Thessaloniki, Greece
04.2014 - 04.2015
- Prepared social media posts and videos with eye for viral content strategies
- Drafted internal memoranda for company employees
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style
- Wrote and distributed press releases for company and clients
- Provided administrative support to senior team members
- Cultivated and maintained strong relationships with media outlets
- Developed original content for blog posts and website articles
- Helped plan and execute private, company and client events
- Built media kits in support of specific strategic initiatives
- Authored fresh and engaging press releases and prepared complete press kits
- Determined target demographics and devised strategic marketing initiatives to reach target audiences
- Developed and promoted corporate brand, images and identity to media and public
- Drafted social media posts and created videos with eye for viral content strategies
Education
Diploma - Marketing And Communication
Della International College
Melbourne, VIC01.2017
Advanced Diploma - Leadership And Communication
St. Peters College
Melbourne01.2016
Bachelor Degree - Social Media And Communication
Technological Institute of Western Macedonia
01.2015
Skills
- Team supervision
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Complex Problem-solving
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Leading team meetings
- Client support
- Shift scheduling
- Performance evaluations
- SMART goals
- Technical support
- Multitasking Abilities
- Active listening
- Decision-making
Languages
Greek
Native or Bilingual
Timeline
Team Leader
MY AGED CARE - Probe Group
08.2023 - Current
CUSTOMER SERVICE SPECIALIST
MY AGED CARE, Probe Group
07.2021 - 08.2023
AGENT / SERVICE AGENT
TSA telecommunications, On the move
08.2019 - 05.2021
RETAIL SALES ASSISTANT
Crystal Poultry Oakleigh
04.2016 - 07.2019
PUBLIC RELATIONS INTERN
EYATH SA
04.2014 - 04.2015
Diploma - Marketing And Communication
Della International College
Advanced Diploma - Leadership And Communication
St. Peters College
Bachelor Degree - Social Media And Communication
Technological Institute of Western Macedonia