Kat Rodgers

• Loading Flowers for Delivery
• Delivering Sunshine Coast - North Brisbane
• Use of mobile App while delivering Flowers to customers and businesses
• Liaising with Customers and Roses Only Staff
• Delivering outstanding service to customers to maintain and extend relationships for future business opportunities.

• Transporting clients to and from various Appointments
• Built strong relationships with clients by providing transparent communication regarding shipment statuses or issues encountered en route.
• Cash handling
• Workplace Health & Safety
• Utilized GPS and other navigation systems to minimize delays with well-planned routes.
• Inspected vehicles before and after trips to verify safe and reliable operation.
• Supported proper maintenance of the transport vehicle.
• Increased client loyalty through exceptional customer service during pick-ups and inquiries.

• Daily sorting and delivery of Medication Packs to Clients and Nursing Homes
• Cash handling, Payments and Register operation
• Transfers of stock between stores
• Workplace Health & Safety
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Leadership for a team of three Diversional Therapists in the provision of care and activity programs for people with Dementia via both respite group programs and in home care
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Venue and vehicle maintenance ensuring compliance with Workplace Health & Safety and Health & Hygiene regulations
• Assessment of clients for service and provision of support to carers, both individually and in regular support group meetings
• Liaison with medical professionals and the local community to raise awareness of the service
• Maintenance of accurate records and timely completion of all documentation including client files, pay sheets
• Managed budgets and resources for successful execution of multiple programs simultaneously.
• Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.

• Lifestyle Therapy - structuring and implementing onsite activities for all residents including residents with dementia
• Creating monthly Newsletters and Activity Calendars
• Participating with residents in the various activities including the 'Adopt a Grandparent' program, social morning teas with other aged facilities, and exercise classes
• Compliance with all legal requirements for care including privacy and confidentiality, manual handling, Workplace Health & Safety, Health & Hygiene and client security practices
• Ensuring that residents are treated with the utmost respect while maintaining their independence, dignity and privacy
• Liaison with resident families and friends
• Assistant Cook (food preparation, service and delivery) and cleaner in commercial kitchen (use of commercial ovens, dishwasher)

• Lifestyle Therapy delivered one on one to residents- structuring and implementing activities to suit the clients' needs
• Implementing Montessori based activities for people with Dementia
• Participating with residents in various group activities

• Following individual care plans and providing basic nursing care such as personal hygiene, assistance with meals and drinks, monitoring vital signs, pressure area care
• Ensuring that every resident is treated with the utmost respect while maintaining their independence, dignity and privacy
• Liaison with families and friends
• Endeavoring to maintain to resident's physical and mental capabilities by encouraging social and recreational activities
• Maintaining accurate and timely completion of all documentation
• Compliance with all legal requirements for care including privacy and confidentiality, manual handling, Workplace Health & Safety, Health & Hygiene and client security practices

• Organization of day-to-day shop activities, displays and relays
• Stock control, ordering, presentation and rotation
• Cash and EFTPOS transaction handling, cash balancing, reconciliation and banking
• Customer service and public relations functions including handling of customer complaints and management of store security issues
• Compliance with all legal requirements in the workplace

Throughout my 15 years at Coles, I gained extensive experience across all departments, ultimately taking on a supervisory role at the service desk. I actively led the in-store training for all staff inductions and was responsible for training new employees in register operations.