Katrina Rynkiewicz
The supernatural is the natural not yet explained.
Elbert Hubbard
Summary
Throughout my career, I have demonstrated remarkable versatility and adaptability, thriving in a diverse range of industries from health insurance to taxation. My unique journey has been marked by a profound commitment to personal growth and professional development. Team player, problem solver,caring, outgoing, friendly. I work well under pressure.
Overview
6
6
years of professional experience
Work History
Claim Officer
Suncorp
05.2021 - 08.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Generated, posted and attached information to claim files.
- Reviewed building reports.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new claims.
- Coordinated with builders, trades and Internal Assessors.
Customer Service
PersoKelly Contract - Telstra- Platinum Service
11.2020 - 02.2021
- Customer Service, Fast and on the spot Problem Solving, Active listening, Using different systems
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Representative
Link Group / AustralianSuper
08.2019 - 01.2021
- Customer Service,
- Providing answers to complex questions, helping with applications, providing general and specific information, dealing with individuals from very diverse backgrounds,
- Adhering to very strict KPIs, providing support to other colleagues,
- Being a buddy for new starters during their training, Trained in member, employer and pensioner products, Econnect, ATSI
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service - Audits
Chandler Macleod Perth -Contract ATO -Pre-Issue Au
06.2020 - 10.2020
- Customer Service, Using different systems (CRM, Shiny, Cog), Audit, Case work
- Followed established auditing processes to meet internal and regulatory requirements
- Performed observations and evaluated supporting documents to supplement audit findings
- Analyzed data and findings to prepare reports detailing financial information
- Executed audit phases and entered data into accounting software for analysis
Customer Service Representative
Stellar/HealthDirect Coronavirus Information Line
03.2020 - 04.2020
- Customer Service,
- Providing current information on Coronavirus, National and State Governments updates on travelling between States and Internationally, Covid-19 Clinics, Self-isolating, Doing Symptoms Check,
- Learning National and State Governments procedures,
- Learning new systems
- Responded proactively and positively to rapid change
Night Fill Contract
Coles
03.2020 - 03.2020
- Restocking shelves, Presenting, Customer Service
Claims Officer
IAG- Contract
01.2019 - 07.2019
- Customer Service, Analyzing reports, Dealing with Brokers, Builders, Loss Adjustors, Area Managers, And Customers, Providing outcomes and solutions, Working with different systems: PMS, WI90, OPUS, And ClaimCentre
- Making decisions if claim is accepted.
- Liaising with customers, builders and Internal Assessors.
- Reviewing Builders Reports.
Product Promoter
Mesh/Dyson
10.2018 - 05.2019
- Customer Service,
- Product knowledge,
- Sales,
- Dealing with inquiries,
- Providing recommendations that best suited the client
BDM
CouriersPlease
03.2017 - 04.2018
- Cold Calling,
- Customer Service, BDE,
- National Direct Sales- All States,
- Processing New Accounts, Data Entry Into 3 different Programs, SalesForce, Pronto, Cosmos, Using Gateway Portal,
- Issuing Tax Invoices,
- Liaising with Drivers and Management for solutions, Locally and Australia Wide,
- Processing Payments,
- Preparing PrePaid Satchels and Coupons for delivery,
- Monthly Stock Take,
- Providing Solutions to Customers and Drivers,
- Looking After 100+ Accounts Australia Wide,
- Helping in the warehouse when needed,
- Delivering to customer when needed,
- Helping out at the Front Desk with customers,
- Teaching new staff sales procedures in other States,
- Helping Sales Staff from other states,
- Meeting with potential Clients
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
High School Diploma -
12.1991
Skills
- Strong organizational skills
- Adaptive team player
- Active listening Skills
- Telecommunication skills
- Sharp problem solver
- Always thinking outside the box
- Customer service expert
- Empathetic
- Sales and retail experience
- Natural Team Leader
- Team Motivator
- Decision-Making
- Conflict Resolution
- Client Support
- Claims Analysis
- Policy Interpretation
Languages
Polish
Native or Bilingual
Hobbies
I love spending time with my kids and family. I enjoy spending time in nature, meditating and and going to the beach for walks. Sometime I enjoy escaping to the countryside on the weekends. Toodyay is my favourite. I also love meeting new people.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claim Officer - Suncorp
05.2021 - 08.2023
Customer Service - PersoKelly Contract - Telstra- Platinum Service
11.2020 - 02.2021
Customer Service - Audits - Chandler Macleod Perth -Contract ATO -Pre-Issue Au
06.2020 - 10.2020
Customer Service Representative - Stellar/HealthDirect Coronavirus Information Line
03.2020 - 04.2020
Night Fill Contract - Coles
03.2020 - 03.2020
Customer Service Representative - Link Group / AustralianSuper
08.2019 - 01.2021
Claims Officer - IAG- Contract
01.2019 - 07.2019
Product Promoter - Mesh/Dyson
10.2018 - 05.2019
BDM - CouriersPlease
03.2017 - 04.2018
Mercy College - High School Diploma,