Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Katerina Stefanidakis

Adelaide,SA

Summary

As a sales management professional with over 10 years' experience in various industries my main focus has been to deliver exceptional customer service to patrons by going above and beyond. I enjoy the interactions of meeting new people and developing relationships with new businesses, and with my experience in working within Recruitment, Sales and Event Management sectors I have been able to accomplish this. I am confident in mentoring and motivating teams to meet and exceed targets. My goal is to provide the best possible service to customers/clients to ensure their experience is memorable to build continued relationships.

Overview

17
17
years of professional experience

Work History

Site Manager

Multiple Solutions Ltd
02.2023 - Current
  • Key responsibilities.
  • Build and manage employer relationships and advise on Human Resources processes, practices and workplace legislations
  • Budget and Forecast Revenue
  • Leadership of daily functioning of business across ESA
  • Develop and execute on meeting target strategies
  • Maintain and strengthen large portfolio of clients
  • Coach, mentor and motivate staff
  • Manage expenditure budgets and set targets
  • HR processes of recruitment & selection
  • Conflict resolution
  • Facilitated mediation and resolution within the workplace
  • Mentoring and supporting staff to achieve desired results in performance
  • Monitor and audit compliance with legislation and contractual requirements
  • Manage client caseloads of over 500 participants
  • Consecutively aim to towards and achieving required Kpi's
  • Co-ordinate service delivery
  • Performance management
  • Team management and support to meet monthly targets and deadlines and reporting requirements
  • Responsibility of all expenses involving office functionality
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Employment Mentor

Multiple Solutions Ltd
03.2022 - 02.2023
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Prepared and updated training handouts, manuals and digital tutorials.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Built partnerships with external training providers to support training goals.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collaborated with managers to identify and address employee relations issues.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.

Business Manager

Wise Employment
09.2020 - 11.2021
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Assisted with hiring process and training of new employees.
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.

In Work Support Consultant

Wise Employment Ltd SA
07.2018 - 08.2020
  • Key responsibilities
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
  • Provide clients with onsite mentoring on efficient and effective work performance
  • Assist client with Vocational and Non Vocational barriers to employment
  • Implementing assistance with students that identify with language & literacy barriers
  • Set and achieved monthly outcome KPi's
  • Implementation of OH&S
  • Provide financial payments to employments
  • Giving feedback to head teachers, parents etc regarding learning outcomes for the students
  • Assisted clients with job placement
  • Mentored and coached staff to improve performance and results for clients
  • Interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers
  • Managed caseload/ clients monthly in search of gainful employment to achieve KPi's
  • Developed job leads in order to increase placements
  • Increased job availability for clients through local business relationships
  • Tracked clients' progress in database to provide monthly reports
  • Proofread and edited clients' resumes to improve interview chances
  • Reviewed, tracked and coordinated employment referrals
  • Improved office efficiency by effectively managing internal communications and correspondence.

Employment Consultant

Wise Employment Ltd SA
02.2017 - 06.2018
  • Key responsibilities
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
  • Assisted clients with job placement
  • Managed clients in search of gainful employment
  • Interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers
  • Developed job leads in order to increase placements
  • Reviewed, tracked and coordinated employment referrals
  • Reviewed job applications to identify, vet and recommend optimal candidates

Candidate Manager

AtWork Australia ( Workfocus Group) SA
02.2015 - 08.2015
  • Key responsibilities.
  • Build and manage employer relationships.
  • Processing pre employment checks for suitable candidates for employment.
  • Meeting monthly KPI targets.
  • Dealing with conflicting situations.
  • Building employer relations for marketing purposes.
  • Acting in a professional manner when dealing with hostile clients.
  • Being able to maintaining the difference between professional and personal relations.
  • Acting in a punctual and professional manner during office hours.
  • Assisting people with disability in returning to the workforce.
  • Matching clients with the right skills and experience to the requirements of employers.
  • Local knowledge and relationships with employers to help find work for jobseekers.

Canteen Assistant

St George College
02.2015 - 08.2015
  • Key responsibilities.
  • General kitchen hand duties
  • Meeting deadlines for lunch processing
  • Following OHS procedures
  • Cash handling
  • Serving school students
  • Placing incoming orders

Site Business Manager

APM
04.2013 - 02.2015
  • Key responsibilities.
  • Build and manage employer relationships and advise on Human Resources processes, practices and workplace legislations
  • Budget and Forecast Revenue
  • Leadership of daily functioning of business
  • Develop and execute on meeting target strategies
  • Maintain and strengthen a large portfolio of clients
  • Coach, mentor and motivate staff
  • Manage expenditure budgets and set targets
  • HR processes of recruitment & selection
  • Conflict resolution
  • Facilitated mediation and resolution within the workplace
  • Monitor and audit compliance with legislation and contractual requirements
  • Manage client caseloads
  • Co-ordinate service delivery
  • Performance management
  • Team management and support to meet monthly targets and deadlines and reporting requirements
  • Responsibility of all expenses involving office functionality

Business Manager

MaxNetwork PTY LTD
04.2011 - 08.2013
  • Key responsibilities.
  • Build and manage employer relationships and advise on Human Resources processes, practices and workplace legislation
  • Budget and Forecast Revenue
  • Leadership of daily functioning of business
  • Develop and execute on meeting target strategies
  • Maintain and strengthen a large portfolio of clients
  • Coach, mentor and motivate staff
  • Manage expenditure budgets and set targets
  • HR processes of recruitment & selection
  • Dealing with conflicting situations of staff and clients that arise
  • Facilitated mediation and resolution within the workplace
  • Monitor and audit compliance with legislation and contractual requirements
  • Manage client caseloads
  • Co-ordinate service delivery
  • Performance management
  • Team management and support to meet monthly targets and deadlines and reporting requirements
  • Responsibility of all expenses involving office functionality

Teacher

Greek Orthodox School of the Northern Territory
02.2009 - 12.2011
  • Key responsibilities.
  • Implementing a foreign language to students and ensuring the end results show that the students are able to speak, read & write
  • Key responsibilities
  • Supervising the care of students in my care
  • Implementing the Greek language to students
  • Organizing a structured program to implement learning
  • Implementation of OH&S
  • Mentoring delivery of services
  • Writing of student reports and giving feedback to head teachers, parents etc

Disability Employment Consultant

MaxNetwork PTY LTD
09.2009 - 03.2011
  • Key responsibilities.
  • Employment Services Sector Key responsibilities
  • Build and manage employer relationships
  • Meeting monthly targets
  • Dealing with conflicting situations
  • Building employer relations for marketing purposes
  • Acting in a professional manner when dealing with hostile clients
  • Being able to maintaining the difference between professional and personal relations
  • Acting in a punctual and professional manner during office hours
  • Assisting people with disability in returning to the workforce
  • Matching clients with the right skills and experience to the requirements of employers
  • Local knowledge and relationships with employers to help you find work

Data Entry Operator

Darwin Pharmacy
07.2008 - 02.2009
  • Key responsibilities.
  • Darwin Pharmacy Data Entry of Pharmaceutical Invoices ie; Sigma, Symbion etc
  • Prepare source data for computer entry by compiling and sorting information; establishing entry priorities
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
  • Maintain data entry requirements by following data program techniques and procedures
  • Verify entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
  • Test customer and account system changes and upgrades by inputting new data; reviewing output
  • Maintain operations by following policies and procedures; reporting needed changes
  • Maintain customer confidence and protects operations by keeping information confidential
  • Contribute to team effort by accomplishing related results as needed

Education

Cert IV - Leadership & Management

Key Institute
03.2021

Youth Services -

Interskills Pty Ltd - Adelaide
01.2020

Conflict Resolution Training & Consulting -

Adelaide
01.2018

Cert IV in Human Resources -

Alison's Open Online Education
01.2016

Business Administration -

Cengage
01.2014

Bachelor of Arts/Education -

Charles Darwin University
01.2003

Bachelor of Arts, Modern Greek Language -

Charles Darwin University
01.2002

Cert III in International Tourism -

Charles Darwin University
01.1997

Skills

  • Staff management
  • Budgeting
  • Sales and marketing
  • Business development
  • Data collection
  • Operations management
  • Business Administration
  • Strategic planning
  • Verbal and written communication
  • Contract Management
  • Financial management
  • Business planning
  • Negotiation skills
  • Claims process
  • Revenue Forecasting
  • MS Office Suite
  • Goal-oriented
  • Shipping procedures
  • Customer expectations management
  • Employee relations
  • Client relations strength
  • Customer-oriented
  • KPI driven
  • Computer literate
  • Cash flow management
  • Exceptional time management skills
  • Motivated team player
  • Skilled problem solver
  • Positive and friendly
  • Planning and Organization
  • Strong interpersonal skills

Additional Information

Current Drivers License & Reliable Transport, 

National Police Clearance 

Working with children - DSCI clearance, 

Senior First Aid 

Crisis & Intervention Management



References:


Francis Kalamakis

Site Manager

Multiple Solutions

M: 0449 007 060


Rebecca Beaumont

Business Manager 

Wise Employment Ltd

M: 0417 241 150


Rory Fitzsimmons

People and Culture Manager

Onkaparinga Council

M: 0412 872 082

Languages

Greek
Full Professional

Timeline

Site Manager

Multiple Solutions Ltd
02.2023 - Current

Employment Mentor

Multiple Solutions Ltd
03.2022 - 02.2023

Business Manager

Wise Employment
09.2020 - 11.2021

In Work Support Consultant

Wise Employment Ltd SA
07.2018 - 08.2020

Employment Consultant

Wise Employment Ltd SA
02.2017 - 06.2018

Candidate Manager

AtWork Australia ( Workfocus Group) SA
02.2015 - 08.2015

Canteen Assistant

St George College
02.2015 - 08.2015

Site Business Manager

APM
04.2013 - 02.2015

Business Manager

MaxNetwork PTY LTD
04.2011 - 08.2013

Disability Employment Consultant

MaxNetwork PTY LTD
09.2009 - 03.2011

Teacher

Greek Orthodox School of the Northern Territory
02.2009 - 12.2011

Data Entry Operator

Darwin Pharmacy
07.2008 - 02.2009

Cert IV - Leadership & Management

Key Institute

Youth Services -

Interskills Pty Ltd - Adelaide

Conflict Resolution Training & Consulting -

Adelaide

Cert IV in Human Resources -

Alison's Open Online Education

Business Administration -

Cengage

Bachelor of Arts/Education -

Charles Darwin University

Bachelor of Arts, Modern Greek Language -

Charles Darwin University

Cert III in International Tourism -

Charles Darwin University

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Katerina Stefanidakis