Kat Sun

As the lead of the community team, my daily routine covered member experience, community operation, event design and execution, also sales support.

Operations:

• Managed and led the Community team at my location to ensure the office environment are maintained to the highest standard
• Oversaw the daily supplies purchase and inventory control
• Took care of member's requests or complaints via e-mail/face-to-face in a timely manner
• Supported the supervisor making strategic decisions regarding the operational and financial performance
• managed vendors and issue the monthly payment

Hospitality:

• Identified and executed opportunities to connect members with each other
• Designed and organized periodic event(e.g. TFIM, Summer flea market/yoga class/birthday surprises) to ensure member experience
• Organized the move-in and move-out schedules to ensure the seamless office transfer experience

Sales:

• Supported the touring of new members
• Identified the needs of prospective and existing members and recommended tailored solutions responsive to their needs
• Took charge of lease renewal/office downsize/upgrade process

• Purchased daily office supplies
• Managed vendors and issued payments monthly
• Dealt with requests and complaints, followed up and made sure to provide coherent feedback in time
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new employees and securing paperwork completion.