Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kat Thomson

Stanthorpe,QLD
Kat Thomson

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

17
years of professional experience

Work History

Woolworths
Stanthorpe, Qld

Assistant Customer Service Manager
03.2022 - Current

Job overview

  • Generated daily, weekly and monthly reports on key performance indicators.
  • Reviewed and updated existing policies, procedures and guidelines governing the provision of services to customers.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Kronos rostering experience

Hawker brothers butchers
Stanthorpe, Qld

Butcher's Apprentice
12.2007 - 12.2012

Job overview

  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Replenished butcher counter displays to maintain fresh, appealing produce.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Identified cuts of meat, grading and pricing accordingly.

Education

Stanthorpe State High School
Stanthorpe

Completed Year 10
01-1996

University Overview

Skills

  • Research and due diligence
  • Inter-department collaboration
  • Training and mentoring
  • Problem investigation
  • Schedule coordination
  • Sales proficiency
  • Cash handling
  • Management support
  • Inventory control
  • Customer relations
  • Customer engagement
  • Team development
  • POS system operations
  • Expertise in sales
  • Kronos rostering

Timeline

Assistant Customer Service Manager
Woolworths
03.2022 - Current
Butcher's Apprentice
Hawker brothers butchers
12.2007 - 12.2012
Stanthorpe State High School
Completed Year 10
Kat Thomson