Katrina Williams
Hamilton,VIC
Summary
I have many years of experience working in a range of fields, with each role assisting to increase my skills in customer service, prioritising tasks and having an understanding of the industry and standard requirements of each role. Being a reliable and quick learner, my recent role in real estate increased my customer service and problem solving skills to a very high standard and I conduct myself well under pressure, both within a team and independently. Looking to tackle new responsibilities in a new environment, and am used to working in a fast-paced environment,
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Manager & Sales Consultant
Groves Real Estate
Hamilton, Vic
10.2018 - 02.2022
- Being a small, independent agency my role was quite diverse. This included, but was not limited to: reception work and direct client service, trust accounting and debt/rent collection, conducting sales and rental inspections, including ingoing, routine and exit reports, organising maintenance and property concerns, liaising with multiple customers and clients, application and attendance to VCAT, prioritising daily tasks and urgent matters.
Server & cashier
Swiss Chalet Rotisserie
Ottawa, Canada
01.2017 - 01.2018
- Excellent customer service both within restaurant and take-away services, basic bar experience, restocking, cleaning, food preparation and serving
Trainee Store Manager
Aldi Food Stores
Hamilton, Victoria
01.2013 - 01.2017
- Daily merchandising and running of stock, excellent customer service of hundreds of customers per day, meeting KPI's, training new staff in store, stock ordering, rostering, organising of staff and task requirements, cash handling and stock take
Apprentice Cake & Pastry Chef
Golden Nugget Bakery
Ballarat, Victoria
01.2010 - 01.2013
- Food preparation and decoration , wholesale and retail distribution, nightshift hours , working in a small team in a fast-paced environment, completing customer orders, stock ordering
Education
11 High School Certificate -
Baimbridge College
2010
Skills
- Work Task Prioritization
- Reliable and Responsible
- Cash Handling
- Problem Solving
- Customer Relations
- Team Leadership
- Retail merchandising
Certification
- Victorian Real Estate Agent Representative license
- Certificate 4 in Retail Management
- Certificate 3 in Cake & Pastry Chef wholesale & retail
- Responsible Service of Alcohol (RSA) certificate
Timeline
Senior Property Manager & Sales Consultant
Groves Real Estate
10.2018 - 02.2022
Server & cashier
Swiss Chalet Rotisserie
01.2017 - 01.2018
Trainee Store Manager
Aldi Food Stores
01.2013 - 01.2017
Apprentice Cake & Pastry Chef
Golden Nugget Bakery
01.2010 - 01.2013
11 High School Certificate -
Baimbridge College
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