KATAHLIA SLOTEGRAAF
St Albans Park,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Childcare Educator
Woodlands House Childcare Ocean
01.2022 - Current
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service
Boost Juice
09.2018 - 02.2019
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Directed cleaning, restocking, and customer service activities.
Customer Service Cashier
Mitre
04.2017 - 02.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Worked with floor team and managers to meet wide range of customer needs.
Fast Food Worker
McDonalds Leopold
07.2016 - 12.2016
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Fast Food Manager
SUBWAY®Restaurants
04.2015 - 12.2018
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Completed year 11 -
Geelong High School
Certificate III - Childcare
Practical Outcomes
Melbourne, VIC08.2023
Certificate III - Beauty Services
The Centre of Excellence
Geelong11.2017
Skills
- Clerical Support
- Stock Management
- Customer Consulting
- Microsoft Word
- Microsoft Excel
- Senior Leadership Support
- Problem-Solving Ability
- Typing Proficiency
- Grammar
- Retail Sales Customer Service
- Microsoft PowerPoint
- Team Collaboration
- Complaint Handling
- Time Management
- Empathy Display
- Interpersonal Skills
- Multitasking Abilities
- Attention to Detail
- Effective Communication
- Written Communication
- Sales Techniques
- Product Knowledge
- Active Listening
- Positive Attitude
- Social Media Savvy
- Customer Service
- Order Processing
- Needs Assessment
- Understanding Customer Needs
- Transaction Processing
- Money Handling Abilities
- Retail Store Support
Certification
Working With Children's Check
First AID and CPR certificate
Current RSA
Food Handling Certificate
Epilepsy Training
Drivers Licence
Police Check
Timeline
Childcare Educator
Woodlands House Childcare Ocean
01.2022 - Current
Customer Service
Boost Juice
09.2018 - 02.2019
Customer Service Cashier
Mitre
04.2017 - 02.2018
Fast Food Worker
McDonalds Leopold
07.2016 - 12.2016
Fast Food Manager
SUBWAY®Restaurants
04.2015 - 12.2018
Completed year 11 -
Geelong High School
Certificate III - Childcare
Practical Outcomes
Certificate III - Beauty Services
The Centre of Excellence
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