Katarina Belic
Brisbane
Summary
Self-driven individual with a vast background of business knowledge and experience both national and intentional who can undertake complex analytical work in order to meet deadlines. Currently working within one of the largest logistics businesses, have demonstrated the ability to adapt in a fast pace environment.
Overview
11
11
years of professional experience
Work History
Account Executive
DHL Express
07.2022 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managing a portfolio of 350-800 customers in my territory
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Senior Business Assessment Executive
DHL Express
10.2018 - 07.2022
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Sourcing new business through the means of market research, identifying opportunities within current customer base and reaching out to new prospects.
• Achieve and exceeding both daily and monthly targets.
Customer Service
DHL Express
09.2016 - 10.2018
- Provided exceptional customer service to preserve relationships and maintain positive employer brand.
- Developed loyal customer base by providing excellent customer service.
- Provided fast, friendly and accurate customer service to create.
- Ensuring all actions and processes are within defined policy and procedural parameters.
Social Media Account Manager
Austyle Distribution
02.2013 - 09.2016
- Increased brand visibility by developing and executing strategic social media campaigns.
- Managed multiple client accounts, ensuring consistent and timely content creation and posting.
- Improved customer engagement by promptly responding to inquiries and comments on social media platforms.
- Collaborated with marketing team to create cohesive, cross-platform promotional strategies.
- Analyzed social media trends to provide innovative ideas and campaigns to clients.
- Preparation of monthly reports forecasting performance
Education
Bachelor Or Business - Marketing And Management
Griffith University
Brisbane, QLD02.2014
Skills
- Pipeline Management
- Contract Negotiation
- Customer Relationship Management (CRM)
- Business Development
- Bilingual
- Data Analysis
- Administrative work
- High proficiency in Microsoft tools
- Interpersonal Skills
- Business development and planning
Accomplishments
Awarded Employer of the Month over consecutive months.
One of the highest achievers in both current and previous position.
Opportunity to travel for work overseas in dynamic position.
Managing and mentoring work colleagues.
Languages
Croatian
Native or Bilingual
Russian
Professional Working
Arabic
Professional Working
Timeline
Account Executive
DHL Express
07.2022 - Current
Senior Business Assessment Executive
DHL Express
10.2018 - 07.2022
Customer Service
DHL Express
09.2016 - 10.2018
Social Media Account Manager
Austyle Distribution
02.2013 - 09.2016
Bachelor Or Business - Marketing And Management
Griffith University
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