Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Katarina Bell

Seville,VIC

Summary

I excell in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in critical thinking and data entry, efficiently handled escalated calls, achieving satisfactory outcomes. Demonstrated exceptional problem-solving abilities and computer proficiency, ensuring detailed follow-up and issue resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Garden Express
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Certificate III - Individual Support

Hammond Institute
Dandenong
07.2025

High School Diploma -

Lilydale Heights Secondary College
Lilydale, VIC
12.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Payment Processing

Certification

HLTAID009 - Provide Cardiopulmonary Resuscitation

HLTAID010 - Provide Basic Emergency Life Support

HLTAID011 - Provide First Aid

Working With Children's Check

Additional Information

I am a mother with three children. My youngest daughter was born with a rare genetic mutation that causes severe intellectual and physical disabilities. This has provided me with insight into the healthcare system and the NDIS.

I am a hard working individual and can work well in fast pace, high stress environments. I adapt well to any situation, work well in teams and also individually.

I have excellent time management and multitasking skills.

I currently am available to work during school hours, but am more than willing to work with a potential employer regarding shifts.



AVAILABILTY: (school hours)

Mon-Fri: 8.30am - 3.30pm

Weekends: Occasionally




Timeline

Customer Service Representative

Garden Express
02.2023 - Current

Certificate III - Individual Support

Hammond Institute

High School Diploma -

Lilydale Heights Secondary College
Katarina Bell