Katarina Bokor
Balcatta,WA
Summary
Competent Compliance Officer with a proven track record at Water Corporation, excelling in compliance monitoring and internal audits. Enhanced team performance through effective coaching and improved customer satisfaction ratings.
Pursuing part-time role that presents professional challenges and leverages interpersonal skills.
Overview
23
23
years of professional experience
Work History
Compliance Officer
Water Corporation
01.2024 - 01.2025
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Reviewed approximately 30 customer service calls per day to ensure compliance with regulatory standards and internal policies, identifying areas for improvement and supporting quality assurance initiatives
Team Leader
Water Corporation
07.2009 - 12.2023
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Customer Service Representative
Water Corporation
09.2001 - 06.2009
- Resolved approximately 30 customer enquiries and complaints efficiently per day while maintaining a positive customer experience.
- Handled escalated calls calmly, finding satisfactory resolutions for both customers and the business.
- Developed strong business knowledge to provide informed recommendations based on individual customer needs.
Skills
- Compliance monitoring
- Document review
- Auditing processes
- Internal audits
- Word
- Intermediate Excel
Timeline
Compliance Officer
Water Corporation
01.2024 - 01.2025
Team Leader
Water Corporation
07.2009 - 12.2023
Customer Service Representative
Water Corporation
09.2001 - 06.2009
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