Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Kuburovska

Sans Souci,NSW

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level in this position. Ready to help team achieve company goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Client Services Associate

Boardroom Limited
09.2024 - Current
  • Conducted training sessions for new hires, contributing to the overall success of the Client Services team.
  • Managed a portfolio of client accounts, ensuring timely and effective service delivery.
  • Identified areas for process improvement within the department and implemented solutions.
  • Maintained accurate and up-to-date client records, ensuring smooth operations.
  • Coordinated with operations teams to resolve service issues and enhance client satisfaction.
  • Addressed and resolved customer inquiries and complaints efficiently, ensuring a positive experience.

Administrative Assistant

IVFAustralia
03.2023 - 06.2024
  • Managed a multi-line phone system, routing calls, taking messages, and greeting visitors.
  • Assisted with office operations, handling tasks like filing, data entry, and managing correspondence.
  • Provided excellent customer service by responding quickly to inquiries, addressing concerns, and building strong relationships.
  • Maintained accurate records through careful data entry and database management.
  • Supported medical professionals with scheduling and coordinating patient visits.
  • Handled patient communications, answering calls, responding to inquiries, and relaying information between patients and doctors.

Front Desk Receptionist

Quest Cronulla Beach
06.2022 - 06.2024
  • Collected payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting and answered general questions.
  • Organised, maintained and updated information in computer databases.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered phone system to respond to inquiries and transfer calls to correct departments and personnel.

Crew Member

McDonald's
08.2016 - 04.2022
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Business - Marketing And Human Resource Management

University of Technology
12.2023

Higher School Certificate -

De La Salle College
11.2019

Skills

  • Time Management
  • Social Perceptiveness
  • Customer Assistance
  • Team Collaboration
  • Travel Coordination
  • Multi-Line Telephone Systems
  • Setting Reservations
  • Telephone Etiquette
  • Able to complete night audit reports
  • Strong interpersonal skills
  • Client support

Timeline

Client Services Associate

Boardroom Limited
09.2024 - Current

Administrative Assistant

IVFAustralia
03.2023 - 06.2024

Front Desk Receptionist

Quest Cronulla Beach
06.2022 - 06.2024

Crew Member

McDonald's
08.2016 - 04.2022

Bachelor of Business - Marketing And Human Resource Management

University of Technology

Higher School Certificate -

De La Salle College

Similar Profiles

CREATE PROFILE
Katarina Kuburovska