Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Katarina Naulu

Ipswich,QLD

Summary

Dynamic and adaptable professional with a proven track record at Cafe 63, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and problem-solving, significantly contributing to a positive work environment. Skilled in computer usage and adept at managing high-pressure situations, demonstrating exceptional time management and interpersonal communication abilities.Compassionate and dedicated Assistant in Nursing (AIN) with 2 years of experience providing high-quality care in a variety of healthcare settings. Proficient in assisting nursing teams with clinical procedures, monitoring patient vital signs, and ensuring adherence to care plans. Known for delivering exceptional patient care with empathy and attention to detail, while maintaining strong communication with both patients and multidisciplinary teams. Skilled in time management, patient education, and infection control practices, with a commitment to enhancing patient experiences and outcomes. Eager to contribute expertise and a positive attitude to a dynamic healthcare environment, while continuing to grow professionally in nursing care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant in Nurse

Bundaleer Lodge Nursing Home
07.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Cafe Barista

Cafe 63
11.2022 - Current
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
  • Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
  • Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
  • Contributed to the cafe''s success by staying up-to-date on industry trends and sharing new ideas with the rest of the staff.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

No Degree - Diploma of Nursing

TAFE Queensland
QLD
03-2025

No Degree - Certificate III in Individual Support

TAFE QLD
QLD
07-2023

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Problem-solving
  • Workload management
  • Basic mathematics
  • Conflict resolution
  • Document preparation
  • Task prioritization
  • Decision-making
  • Flexibility and adaptability

Accomplishments

  • Patient Care Excellence: Consistently delivered compassionate, high-quality care to patients, ensuring their comfort and well-being while adhering to all clinical guidelines and protocols.
  • Clinical Support: Provided vital support to nursing teams in delivering safe and effective care, including assisting in routine medical procedures, monitoring vital signs, and ensuring accurate documentation.
  • Team Collaboration: Worked seamlessly within multidisciplinary teams to promote collaborative care, contributing to the improvement of patient outcomes and fostering a positive work environment.
  • Patient Education: Assisted in educating patients and their families about post-care instructions, medical procedures, and health management, promoting empowerment and a better understanding of their healthcare needs.
  • Infection Control Compliance: Adhered to strict infection control and hygiene practices, contributing to a reduction in hospital-acquired infections and ensuring a safe environment for both patients and staff.
  • Time Management & Efficiency: Demonstrated excellent time management skills by effectively balancing patient care tasks, documentation, and administrative duties, often exceeding performance benchmarks.
  • Crisis Management: Actively participated in emergency situations by providing immediate, effective assistance, ensuring rapid response to patient needs while maintaining calm and professionalism under pressure.
  • Training & Development: Participated in ongoing professional development, including attending training sessions and workshops, to stay current on nursing practices, healthcare technology, and patient care techniques.
  • Patient Advocacy: Acted as a key advocate for patients by effectively communicating their concerns and preferences to nursing staff, ensuring their voices were heard and respected in the care process.
  • Positive Patient Feedback: Frequently received positive feedback from patients and families for exceptional care, empathy, and attentiveness, contributing to high patient satisfaction scores.

Certification

  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • Food Safety
  • CPR
  • I-Learn Online modules (Queensland Health)

Interests

  • Volunteering
  • Outdoor Recreation
  • Music
  • Baking
  • Cooking
  • Reading
  • Team Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Community Cleanup
  • Backpacking and Hiking
  • Homelessness Outreach

Timeline

Assistant in Nurse

Bundaleer Lodge Nursing Home
07.2024 - Current

Cafe Barista

Cafe 63
11.2022 - Current
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • Food Safety
  • CPR
  • I-Learn Online modules (Queensland Health)

No Degree - Diploma of Nursing

TAFE Queensland

No Degree - Certificate III in Individual Support

TAFE QLD
Katarina Naulu