Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

KATARINA SZABO

Albanvale,VIC

Summary

My career objective is to obtain a stable role in a highly sufficient and productive environment that will allow me to increase my knowledge. I am prepared to utilize my existing knowledge and strong skillset to secure a position in a reputable organisation.


I am an highly motivated and dedicated individual with more than 4 years experience within Customer Service and Administration roles. I have an in-depth understanding in communications, Data processing and General Transportation of goods. I am committed to ensuring customer satisfaction and feel greatly about maintaining my role as a prompt and organised officer. Passionate about the work I do in any environment I am in, I find myself constantly delivering ways to improve in my own role and implement sufficient ways to succeed when working in a team.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

DGL Group
06.2023 - Current
  • Daily customer order entry and processing.
  • Ensuring all orders delivered on any given day are supported by Proof of Delivery and entered into the Company records.
  • Coordination of administration activities to support operational requirements
  • Responding to customer queries and requests as required via phone, email correspondence and in person.
  • Serving Drivers and customers at Window with necessary paperwork.
  • Coordination of alternative transport for non DGL deliveries (Booking collections)
  • Support stocktaking activities
  • Recording customer queries and resolution outcomes
  • Specialising in Inbounds, booking all stock received and collected from other companies into our system.
  • Noting Damaged stock and working with management to confirm restricted stock and store correctly as per customer instruction and safety regulation.
  • Creating New products using Supplied Safety Data Sheets and as storing as per Dangerous goods regulations.

Transport Administrator/ Allocator

Express Transport
01.2023 - 07.2023
  • Answered all phone enquiries and email correspondence with Customers for existing shipments or potential loads to be transported.
  • Working with Management to provide quotes for small storage and transport.
  • Booking time slots for all Loose Cargo collections and drop off out of Freight forwarding Depots such as Cargo Warehouse, Tasman Logistics and Cito.
  • Booking time slots through all Full Containers imported as well as Exports from Container Wharf such as DP world, Patrick's and VICT.
  • Enhanced customer satisfaction by promptly addressing inquiries, concerns, and working with drivers to provide accurate delivery updates
  • Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
  • Allocating backload's and additional collections and communicating with drivers as per customers updates and advise of time slots that become available.
  • Arranged collections with customer and Couriers for parcel dispatches out of the warehouse ( providing photos, dimensions and labelling parcels)

Customer Service

Speedys Pizza Restaurant
09.2021 - 11.2022
  • Customer Service at front counter and working the Pizza oven (following orders in an organised matter)
  • Collaborated with team members to consistently deliver quality service in a fast-paced environment.
  • Trained new staff members on customer service and menu and daily tasks.
  • Assisted with in-store operations by maintaining clean and safe work environment: cleaning and sanitizing counters and floors as well as dishwashing with the correct PPE
  • Assist in Kitchen when short staffed to prepare bulk foods and cook food orders in the kitchen for customers following order and special requests
  • Handling online orders such as Menu log, Uber Eats and Phone orders.
  • During Inventory checks, Stock counts for Kitchen ingredients, Pizza fridge, Freezers, Drinks, Pizza boxes etc.

Data Entry and Nominations Officer

Fines Victoria
08.2018 - 08.2019
  • Research into overdue tasks in need of further investigation (Warrants, Fees not applied, and assisting in Fine Reviews)
  • Mainly focused on the organization of record keeping within government databases
  • Reviewing and updating client correspondence files and database information to maintain accurate and up to date customer records
  • Completing data entry tasks with accuracy and efficiency
  • Producing high-quality documents, spreadsheets and presentations for internal and external departments
  • Inform supervisors of files that needed urgent attention.
  • Being assigned ot major reorganised assignments to clear backlog and place a improved plan in place to prevent it.

Education

Associate Degree Deakin - Primary School Teaching

Deakin University
Geelong, VIC
2022

Certificate III - Early Childhood Education And Care

ATMC/ Baxter Institute
Melbourne, VIC
2021

I & II in Hospitality - Hospitality

St Albans Secondary College
Saint Albans, VIC
2016

Skills

  • Team performance Improvement
  • Data Compilation, Documentation and Reporting
  • Excellent Communication
  • Detailed and efficient
  • Multitasking Abilities
  • Resource Allocation
  • Procedure Implementation
  • Organization and Time Management

REFERENCES

DGL GROUP

Miller Slingsby: Victorian Transport Manager

Contact: 0435197878

Email: miller.slingsby@dglgroup.com


SPEEDYS RESTAURANT

Ayla Asani: Customer Server

Contact: 0435246996

Email: aylahasa18@gmail.com

Timeline

Customer Service Officer

DGL Group
06.2023 - Current

Transport Administrator/ Allocator

Express Transport
01.2023 - 07.2023

Customer Service

Speedys Pizza Restaurant
09.2021 - 11.2022

Data Entry and Nominations Officer

Fines Victoria
08.2018 - 08.2019

Associate Degree Deakin - Primary School Teaching

Deakin University

Certificate III - Early Childhood Education And Care

ATMC/ Baxter Institute

I & II in Hospitality - Hospitality

St Albans Secondary College

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