Katarina Tokakece
Byford
Summary
I am a motivated professional with experience in customer service, hospitality and transportation. I am proficient at dealing with customer enquiries, resolving problems, managing reservations and payments. I have excellent communication and organisation skills and am committed to providing exceptional work in any task I am given. I am hardworking, result oriented and I enjoy working with others and work well in a team also. I pride myself in the work ethic I hold and can adapt to different roles. I am Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. I excel in all surroundings and am very adaptable to learning new skills. I am positive and energetic and communicate well with others. I am physically fit and hardworking. My goal is to work in a role where I am constantly challenged, and in a role where I am able to gain as much experience, knowledge and skills as I believe we have the capacity to learn new things every single day. I thrive well under pressure and am able to multitask in any line of work. I have great social skills and pride myself on always working to the best of my ability. My main aim is to be successful in every aspect of life most importantly in my work life, and believe I provide that determination, devotion and reliance needed to achieve this. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Manager
KiwiShop Maddington
04.2024 - 01.2025
- In charge of opening and closing shop.
- Refilling shelves and checking expiration dates on packages.
- End of day cash up.
- Ordering and picking up more stock from warehouses.
- Pricing items.
- Maintaining a clean work environment.
- Answering customer enquires over phone and in person
PrixCar
01.2024 - 04.2024
- Transporting vehicles for heavy load trucks.
- Being responsible for customers dropping off vehicles and picking up.
- Limited computer work eg. registration and vehicle identification.
- Maintained a hard working performance as I was on my own and left responsible for how many cars were moved and transported.
- Trusted on duties and responsibilities involving customer cars and the care on them.
Karate Kid Restaurant
01.2023 - 02.2024
- Monitored inventory levels and restocked items as needed for guests.
- Organised take-out orders in an efficient manner for delivery or pick up by customer.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Provided friendly and efficient service to customers while taking orders and making recommendations.
- Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment adhering to food safety regulations and requirements.
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis with dates and time added.
- Performed opening and closing duties such as setting up necessary supplies and cleaning/sanitising all equipment.
- Cash Register Operations, managing all transactions.
Caregiving
03.2022 - 01.2023
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Assisted client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Gathered dietary information, assisted with feeding and monitored intake to help patient achieve nutritional objectives and support wellness goals.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Helped client manage money, pay bills and shop for groceries or personal items.
- Provided safe mobility support to help patients move around personal and public spaces.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Skills
- Communication
- Able to expresses ideas and information effectively, both in written and spoken communication individually and in group settings
- Uses a variety of communication and training techniques to engage with people of all ethnicities and ages
- I show respect to everyone, especially to those higher in authority, but am also able to speak out if needed
- The ability to coordinate group activities and programs
- Relationship Management
- Works effectively with colleagues, clients, and internal and external agencies to achieve and work towards shared goals
- Provides everyday interpretation and advice in regard to information, services and products
- Considerate and sensitive when handling complex issues and having the understanding of issues and challenges faced by different individual and cultural backgrounds
- Ability to work well within a team but also have the capability to work independently and interchangeably
- Self-Management
- Ability to prioritize work to meet deadlines without compromising
- Very capable administration and reporting skills, with the ability to become familiar with new processes and procedures in a timely way
- Ability to be aware of my surroundings and recognize changing behaviours within my area and knowing when to raise awareness to other co-workers
- I have strong work ethic to complete tasks to a high quality
- I am committed to tasks and goals that are set
- Works well unsupervised and under pressure
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Certification
- Full WA-Class C licence
- Childcare Cert 2
- Responsible Service for Alcohol Certificate
Languages
English
Full Professional
Timeline
Cashier Manager
KiwiShop Maddington
04.2024 - 01.2025
PrixCar
01.2024 - 04.2024
Karate Kid Restaurant
01.2023 - 02.2024
Caregiving
03.2022 - 01.2023