KATARINA TOSIC

• Coordinate patient appointments across Greater Geelong locations, balancing urgency, demand and operational priorities to support timely access to diagnostic services.
• Liaised with clinicians, nurses, GPs and administrative teams to ensure coordinated patient care.
• Managed clinical documentation, referral information and electronic records, ensuring accuracy and confidentiality.
• Communicated with patients and families in sensitive situations, providing clear information and practical support.
• Streamlined communication between departments to enhance patient care efficiency.
• Led initiatives to enhance workflow efficiencies within administrative processes, reducing turnaround times.
• Trained and supervised team members
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Coordinated patient support, appointments, and records management to enhance office efficiency.
• Managed confidential patient information and sensitive enquiries with discretion and professionalism.
• Facilitated billing, claims processing, and administrative operations to ensure smooth workflow.

• Coordinated theatre schedules, referrals, and waitlists to enhance patient access within public hospital.
• Facilitated equitable access to care for patients with disabilities, complex needs, and socioeconomic barriers.
• Worked with clinicians, nursing staff and external stakeholders to coordinate care pathways.
• Maintained accurate records to prioritize high-risk and vulnerable patients effectively.

• Managed office operations, streamlined supplier communication, and organized documentation and administrative systems.
• Coordinated schedules, meetings, and events for management and staff to optimize productivity.

• Led team of 40 sales representatives and 3 unit leaders to achieve sales targets.
• Delivered training and coordinated communication to enhance team performance and engagement.

Griffith Award for Academic Excellence - 2024

Griffith University

Issued Mar 2025

Emergency Management & Disaster Assessment

• Completed structured disaster assessments including the Izmir earthquake and Chiva flood scenarios.
• Analysed hazard impacts, population vulnerabilities, surge capacity requirements and public health risks.
• Applied emergency‑management frameworks to assess coordination needs, resource gaps and operational priorities.
• Developed practical recommendations for response actions, communication pathways and recovery considerations.

Environmental Health Evaluation - PM₂.₅ Exposure (North Shore, Geelong)

• Designed an evaluation framework to assess PM₂.₅ pollution impacts on community health.
• Interpreted environmental exposure data and translated findings into public health recommendations.
• Strengthened analytical capability relevant to preparedness planning and environmental risk assessment.

Health Promotion

• Applied public health frameworks including the Ottawa Charter, Community Empowerment Approach, and Community Capacity Building Framework to design and evaluate health promotion interventions.