Katarina Zaklan
Springfield Central,QLD
Summary
I am a focused, hardworking retail assistant with seven years’ experience in high performance retail and customer service environments. I am skilled in interpersonal communication via email, telephone and in person discussion, and am used to working within a team with the expectation of using my own initiative to successfully complete tasks. Through my time at university, I have gained skills in research, information analysis, and data collection and presentation. While I have little experience within large-scale administration, I am eager to undertake this new challenge, and am willing to dedicate myself to learning and developing new skills.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Coles
12.2021 - Current
- Working with a team to separate, organise, and fill large amounts of stock
- Cleaning and organising stock presentation to maintain cleanliness standards
- Greeting and assisting customers in finding merchandise
- Updating and adjusting stock counts and performing stock take
Retail Assistant
Kmart
01.2017 - 12.2021
- Worked in every Kmart department, adapting to various roles as needed, from front door greeter to back office paperwork processing.
- Used the POS system to process sales, returns, exchanges and laybys, adhering to Kmart policy while ensuring customer satisfaction
- Created a welcoming environment for all customers through warm greetings, swift assistance and offering suggestions where needed
- Stocking and organising merchandise to maintain availability and cleanliness standards
- Processed and dispensed cash to registers, completed cash counts, balancing accounts, filling and filing paperwork
- Assisted customers promptly and professionally in person and via telephone
- Processed, collected, packed and dispatched online orders, and processing online paperwork.
- Provided support during peak trade by multitasking effectively and providing assistance across multiple departments
Education
Diploma of Arts - English Literature
University of Southern Queensland
Springfield, QLD08.2020
High School Diploma -
Springfield Central State High School
Springfield, QLD01.2016
Skills
- Multitasking competence
- Time management capabilities
- Patience and empathy
- Complex problem solving
- Interpersonal communication
- Team collaboration aptitude
- Creative, adaptive and resilient
- Information analysis and research
- Administrative skills
- Inventory management proficiency
- Customer assistance
- Conflict resolution and de-escalation
References
- Elliot Best, Coles Nightfill Captain, 0422 707 647
- Tammera Uren, Character Reference, 0431 029 774
Additional References
Available upon request
Hobbies and Interests
I enjoy reading fantasy and science fiction novels, as well as historical nonfiction, and occasionally write both original and fan-inspired works. I have a preference for open world fantasy video games, both single and multiplayer, with the Legend of Zelda series being a favourite. I go running on a regular basis, working to improve my personal best run time.
Timeline
Retail Assistant
Coles
12.2021 - Current
Retail Assistant
Kmart
01.2017 - 12.2021
Diploma of Arts - English Literature
University of Southern Queensland
High School Diploma -
Springfield Central State High School
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