Katarzyna Majeranowska
Hay Point,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hay Point Hotel Motel
09.2023 - Current
- Handling employee-related issues to improve performance, professional conduct, and assistance reliability.
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Establishing performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboarding new staff members and performing regular staff trainings.
- Preparing daily, weekly and monthly reports and banking.
- Making sure all staff adhering to state and federal legislation.
Duty Manager
Hay Point Hotel
09.2022 - 09.2023
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Analyzed sales data to identify opportunities for growth and improvement.
- Supervised gaming operations in the venue.
- Assisted with organization of private functions in the venue.
- Assisted with producing end of the day/week reports.
- Assisted with overseeing accommodation operations.
Hotel All Rounder
Hay Point Hotel
04.2020 - 09.2022
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Provided customer service in a timely manner.
- Performed gaming, wagering, bistro, bar and accomodation duties.
- Ordered and replenished stock in all areas of the venue.
Hotel All-Rounder
Best Western Ascot Lodge
02.2020 - 03.2020
- Greeting, serving and issuing receipt for customers at a restaurant, taking room service orders over the phone, working behind the bar and at a till
- Undertaking front desk duties such as greeting, checking in and out, providing guests with all of the information and taking new reservations
- Kitchen hand: working along a chef, responsible for cold lader meals, running room service meals, stewarding
- Undertaking housekeeping duties when necessary.
Housekeeping Team Leader/Supervisor/Houseman
Tangalooma Island Resort
07.2019 - 01.2020
- Leading, training and supervising attendants and houseperson.
- Assessing inventory and supervising rooms.
- Performing housekeeping attendants and houseperson duties.
- Responding to special guests request in a friendly and timely and efficient manner.
- Helping to fulfill houseperson and room attendant position when it's needed.
- Taking part in mulithire program (Wild Dolphin Feeding Program, Food and Beverage, Kitchen Hand).
Electrical Assembly Line Operator
Sondia Lighting
06.2018 - 05.2019
- Reading technical drawings
- Gearing, wiring and testing LED lamps
- Using hand and power tools
- Creating LED lamps portfolio
- Undertaking tasks for gearing and wiring of new lamps samples.
General Kitchen Staff
JCC Maccabi Camp Kingswood
06.2013 - 09.2013
- Preparing ingredients
- Cooking
- Wash the dishes
- Kept kitchen clean and tidy
- Serving food.
Housekeeping Supervisor
MAS Dienstverlener BV
09.2012 - 09.2013
- Inspecting and supervising storage rooms and chambermaids work
- Completed paperwork and fulfilled supplies requests
- Scheduled staff roster and maintained closets supplies
- Liaised with laundry company to make sure there is enough linen for the day.
Internship - Hotel All Rounder
Karczma Chelminska
09.2008 - 06.2009
- Greeting and registering guests
- Assigning rooms and issuing keys
- Raising and issuing invoices
- Reviewing payments and balancing cash accounts.
Education
Master's in Properties Management and Invesment -
University of Gdansk
05.2013
Bachelor's in Management in Tourism -
Wyższa Szkoła Bankowa
05.2011
Diploma in Hospitality Technician -
Secondary School of Hotel Administration
04.2008
Skills
- Strong communication skills both written an verbal
- Excellent time management and organisational skills
- Staff Management
- Flexible and adaptable attitude
- IT literate (MS office )
- Cash handling experience
- RSA
- RSG
- Food Handling Certificate
- Approved Manager Licence
- IELTS overall band 7,5
- International Driving Licence (manual)
Certification
- QLD RSA certificate
- International Drivers License (manual, automatic)
- Good knowledge of MS Office
- Certificate of competence, techincian of hotel services
- HABC Level 2 Award in Food Safety for Manufacturing (QCF)
- IELTS (overall band 7)
Hobbies
- Travelling
- Reading
- Self-development
- Photography
Timeline
Assistant Manager
Hay Point Hotel Motel
09.2023 - Current
Duty Manager
Hay Point Hotel
09.2022 - 09.2023
Hotel All Rounder
Hay Point Hotel
04.2020 - 09.2022
Hotel All-Rounder
Best Western Ascot Lodge
02.2020 - 03.2020
Housekeeping Team Leader/Supervisor/Houseman
Tangalooma Island Resort
07.2019 - 01.2020
Electrical Assembly Line Operator
Sondia Lighting
06.2018 - 05.2019
General Kitchen Staff
JCC Maccabi Camp Kingswood
06.2013 - 09.2013
Housekeeping Supervisor
MAS Dienstverlener BV
09.2012 - 09.2013
Internship - Hotel All Rounder
Karczma Chelminska
09.2008 - 06.2009
Master's in Properties Management and Invesment -
University of Gdansk
Bachelor's in Management in Tourism -
Wyższa Szkoła Bankowa
Diploma in Hospitality Technician -
Secondary School of Hotel Administration
- QLD RSA certificate
- International Drivers License (manual, automatic)
- Good knowledge of MS Office
- Certificate of competence, techincian of hotel services
- HABC Level 2 Award in Food Safety for Manufacturing (QCF)
- IELTS (overall band 7)
Similar Profiles
Christopher WoodChristopher Wood
Structural Integrity Supervisor at BMA Hay PointStructural Integrity Supervisor at BMA Hay Point
Jessie CorkeryJessie Corkery
Motel Manager at Central Point MotelMotel Manager at Central Point Motel
Sarahi ARENIVARSarahi ARENIVAR
Pastry Cook at Hay Adams HotelPastry Cook at Hay Adams Hotel