Katarzyna Pulwicka
Harrisdale,WA
Summary
Hardworking and passionate mature women with strong organizational skills. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Ready to help team and organization to achieve the best outcome.
Overview
26
26
years of professional experience
Work History
Senior Client Care Advisor
Juniper Home And Community Care
08.2022 - Current
- Starting as Client Care Advisor, then promoted for Senior Client Care Advisor role;
- Planning, coordinating and overseeing work of Client Care Advisor in two departments CHSP and HCP;
- Preparing agendas and took notes at meetings to archive proceedings;
- Evaluating operational practices and identified improvement opportunities to develop revisions for systems and procedures;
- Participating in workshops and in-service meetings to enhance personal growth and professional development;
- Participating in MDT, demand meetings on weekly basis;
- Coaching employees through day-to-day work and complex problems.
- Resolving issues through active listening and open-ended questioning, escalating major problems to manager.
- Building highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegating tasks to administrative support staff to organize and improve office efficiency.
- Developing internal requirements and standards to minimize regulatory risks and liability across programs.
- Overseeing appointment scheduling and itinerary coordination for both clients and personnel.
Manager Community Aged Care Services
Umbrella Multicultural Community Care
01.2016 - 08.2022
- Starting as Care Support Worker, then Supervisor, Coordinator, Senior Coordinator and Manager Community Aged Care Services ;
- Planning, coordinating and overseeing work in two departments CHSP and HCP;
- Completing documentation in My Aged Care website, Human Services, Website, E-Tool program;
- Monitoring client’s documentations- budgets, agreements, brokerages, reports;
- Monitoring client service delivery, liaise with clients, families, staff, other service providers, ACAT and RAS teams, health professionals, stakeholders;
- Developing and monitoring documentation for Home Care Packages and Commonwealth Home Support Program, reviewing client plans, measuring individual progress, visiting clients to supervised care delivered by care workers, coordinators and out-sourced services;
- Assisting clients in accessing benefits and services by providing information and education about community resources;
- Referring clients to other support services as needed, such as psychological or medical evaluation, physiotherapy, occupational health and safety services, respite services;
- Working with individual clients and families - assessing clients that have acute condition changes to determine care plan, collaborating with other departments to ensure clients are taken care of;
- Assisting Finance Manager in accurate entering of all data and reporting statistics in relation to Data Exchange and other Commonwealth reporting requirements;
- Working for organization best results regarding funding compliance requirements and Quality Aged Care Standards.
- Working closely with Social Support department to assessed community need and identified recourses for social and community services programs, overseeing LGBTI Program and multicultural group activities if needed.
- Working closely with policy and procedure Manager regarding risk management, quality assurance and compliance activities in regard to aged care service delivery and clinical standards.
- Managing recourses required to deliver clinical care services, overseeing clinical members of Home Care department;
- Providing knowledge of access and equity for people from diverse cultural and language backgrounds, recruiting and training suitable staff;
- Providing leadership, guidance and support to staff members
Care Support Worker
Multiple Sclerosis Western Australia
01.2015 - 01.2017
- Providing direct personal care and practical assistance to clients, motivate and assist clients to socialize;
- Assisting with gastro tube feeding, fluid intake, serving balanced meals, posturing and pressure care during night and day;
- Made daily work assignments;
- All residents were taken care of, cleaned, toileted, turned and repositioned;
- Completing all written documentation in timely manner as required by policy or as assigned by organization;
- Referring clients to other support services as needed, such as psychological and medical evaluation.
Accounting and Collection Specialist
Termedia Ltd
01.2012 - 01.2015
- Preparing reports for Board;
- Collecting - monitoring payments, drafting payments reminders, correspondence with debtors, coordination of cooperation with external collection companies, preparation and analysis of debt aging structure;
- Provision of bookkeeping services to employer: issuing invoices and adjustment notes, retrieving and reconciling bank statements;
- Comprehensive handling of eight international medical journals (accounting treatments of publication fees, all correspondence with authors).
Coordinator
The Voluntary Organisation ‘Wolontariat Wielkopolski
01.2010 - 01.2015
- All-year-around help in fundraisers as well as equipment, clothing, office supplies and food deliveries.
Coordinator
Foundation ‘Niesiemy Nadzieje
01.2008 - 01.2015
- All-year-around help poor families with health issues;
- Arranging stays of kids in rehabilitation centers;
- Helping fundraisers as well as equipment, clothing, office supplies and food deliveries.
Office Manager
Storage Partners Ltd
01.2011 - 01.2012
- Organizing work of office (building and fleet insurance, purchasing office supplies, supervising services provided by security, cleaning
- IT and telecommunication companies);
- Handling employee HR and payroll documentation (salaries and remuneration, business trips, vacation leaves, working time);
- Resume
- Prepared reports and statistics for Board;
- Prepared payments and coordinating transport.
Board Assistant
Building Machinery Ltd
01.2005 - 01.2011
- Organizing work of office (building and fleet insurance, purchasing office supplies, supervising services provided by security, cleaning, IT and telecommunication companies);
- Planning Board meeting (prepared reports, agenda, handling correspondence;
- Updating and maintaining confidential databases and records;
- Handling expo and shows, arranging company events.
Accounting Clerk
District Labour Office
01.2002 - 01.2005
- Planning Board meeting (prepared reports, agenda, handling correspondence);
- Handling reimbursements of underage trainees’ remuneration, cooperation with employers, coordination of accounting treatment of settlements.
Care Support Worker
Alzheimer Patient
01.1998 - 01.2005
- Providing full scale care: social support, personal care, medication, meal preparation, domestic assistance, posture and pressure care during night and day.
Care Support Worker
Autistic Patient
01.1998 - 01.2000
- Providing social support;
- Organizing activities.
Education
First Aid
Surf Life Saving
Bentley2023
Reablement Workshop
Juniper
Bentley2023
Preventing Dementia, Dementia Change Champion (Community) Program -
Alzheimer's WA
Shenton Park, WA2018
Diploma of Community Services - Community Services
South Tafe
Rockingham, WA2017
Manual Handling
MSWA
Wilson2017
Medication Competency training including Peg feeding, Enema -suppository training, Suction training, Safety food training, Hand Hygiene training -
MSWA
Wilson2017
Certificate IV in Ageing Support, Rockingham WA, Australia -
South Tafe
Rockingham, WA2016
Certificate III in Disability, Rockingham -
South Tafe
Rockingham, WA2016
English Language Course
Kaplan
Perth, WA2016
Professional Management And Team Building
EGD Consulting
Poznan2012
Personal And Related Care Professional
EGD Consulting
Poznan2012
Master Degree - International relations
School of Humanities And Journalism
Poznan09.2007
Skills
- Management and decision-making skills;
- Teamwork skills and ability to work autonomously;
- High ethical standards and values;
- Effective time management, organizational and planning skills;
- Problem-solving skills;
- High level administrative skills and knowledge of computer;
- Experience in CALD and LGBTI service delivery and issues;
- Staff recruitment, induction and orientation skills;
- Exceptional Customer Service;
- English written and verbal communication skills;
- Polish native language;
- Driving license: Category C
Interests
Passionate about photography, traveling, building meaningful relationship with new people.
Timeline
Senior Client Care Advisor
Juniper Home And Community Care
08.2022 - Current
Manager Community Aged Care Services
Umbrella Multicultural Community Care
01.2016 - 08.2022
Care Support Worker
Multiple Sclerosis Western Australia
01.2015 - 01.2017
Accounting and Collection Specialist
Termedia Ltd
01.2012 - 01.2015
Office Manager
Storage Partners Ltd
01.2011 - 01.2012
Coordinator
The Voluntary Organisation ‘Wolontariat Wielkopolski
01.2010 - 01.2015
Coordinator
Foundation ‘Niesiemy Nadzieje
01.2008 - 01.2015
Board Assistant
Building Machinery Ltd
01.2005 - 01.2011
Accounting Clerk
District Labour Office
01.2002 - 01.2005
Care Support Worker
Alzheimer Patient
01.1998 - 01.2005
Care Support Worker
Autistic Patient
01.1998 - 01.2000
First Aid
Surf Life Saving
Reablement Workshop
Juniper
Preventing Dementia, Dementia Change Champion (Community) Program -
Alzheimer's WA
Diploma of Community Services - Community Services
South Tafe
Manual Handling
MSWA
Medication Competency training including Peg feeding, Enema -suppository training, Suction training, Safety food training, Hand Hygiene training -
MSWA
Certificate IV in Ageing Support, Rockingham WA, Australia -
South Tafe
Certificate III in Disability, Rockingham -
South Tafe
English Language Course
Kaplan
Professional Management And Team Building
EGD Consulting
Personal And Related Care Professional
EGD Consulting
Master Degree - International relations
School of Humanities And Journalism
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