Kate Armstrong
Business Administration/Finance Manager
Narangba,QLD
Summary
Highly experienced Business Administration Manager with a proven track record of providing exceptional support to senior management and leadership teams. Skilled in managing complex projects, coordinating high-level meetings, and ensuring smooth operational processes. Proven ability to build strong relationships with internal and external stakeholders. Dedicated to enhancing efficiency and driving business outcomes. Demonstrates readiness to take on new challenges and consistently meets deadlines. Possesses advanced people skills and a keen ability to adapt in dynamic environments.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Quality Control Grants Compliance Officer
Queensland Government
02.2025 - Current
- Company Overview: Community Recovery Queensland Brisbane
- Review more complex grant applications that the processing team have found anomalies with.
- Adhere to departmental policies and funding requirements
- Review other departments work to uphold and integrity and framework guidelines
- Investigate anomalies and suspected fraud in application
- Efficient at navigating QLD government CRMs including SHAREPOINT and grant application software
- Maintain accurate records of grant applications, approvals, and funding distributions
- Coordinate communication with applicants, providing guidance on submission requirements and timelines
- Monitor grant compliance and reporting requirements, ensuring timely submission of necessary documentation
- Support and train new team members
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Business and Accounts Manager
Dean Cameron Painters Pty Ltd
01.2016 - 12.2024
- Account reconciliation management and reporting
- Manage income and expenditure budgets for the Director
- Process Progress Payment Claims for commercial contracts and monitor variations to contract. Payment claim schedules, invoices and submit subcontractor declarations
- Liaison with stakeholders such as commercial clients, project managers and contract administrators, accountants and local government bodies, to ensure payments are approved in a timely manner
- Manage commercial property portfolio for Director
- Engage with various LGA councils and governing bodies to submit and implement Development applications and building approvals
- Account and contract query resolutions
- Insure all our sub-contractors are sending through correct detailed invoices and make payment
- Accounts Payable and receivable reconciliation
- Proficient in Xero accounting software, Microsoft office, Teams and multiple CRMs
- Tax Compliance - Prepare and lodge A.T.O Business Activity Statements and P.A.Y.G instalments to meet business financial obligations
- Onboard new employees, advance understanding of pay entitlement awards and contracts. Process weekly payroll
- Build and maintain strong relationships with staff and clients
- Engage with contractors and build and maintain strong relationships with staff and clients procurement
- Manage all incoming phone calls, correspondence and reply with accordance in a timely manner
- Update business practices and implement
- Submit Q Leave, Super payments and WorkCover QLD claims
- Maintain relationship and clear communication with employees, manager and Director to ensure the business runs smoothly and efficiently.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decision making.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Streamlined account management processes for better organization and time management.
Insurance and Loan Manager
Commonwealth Bank of Australia
Brisbane City, QLD
03.2012 - 04.2013
- Strengthened relationships with clients by providing personalised service and addressing concerns promptly.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Assessing customer financial situations and risk profiles to determine appropriate insurance products
- Ensuring adherence to regulatory requirements and managing potential risks associated with lending activities.
- Supervising, training, and motivating lending officers to achieve sales targets and improve efficiency.
- Understanding and recommending various personal loan products to meet customer needs, such as loan options for specific purposes like debt consolidation or investment.
Education
CERTIFICATE IN BUSINESS ADMINISTRATION - LEVEL 4
Trade And Commerce Centre
New Zealand 01.1999 - 01.2000
NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS - undefined
ETITO
03.2012 - 08.2012
Skills
- Time Management
- Data Analysis
- Promote Integrity
- Process Improvement
- Leadership
- Stakeholder Engagement
- Payroll Processing
- CRM Proficiency
- Contract Management
- Compliance Monitoring
- Relationship Building
- Problem Solving
Timeline
Quality Control Grants Compliance Officer
Queensland Government
02.2025 - Current
Business and Accounts Manager
Dean Cameron Painters Pty Ltd
01.2016 - 12.2024
Insurance and Loan Manager
Commonwealth Bank of Australia
03.2012 - 04.2013
NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS - undefined
ETITO
03.2012 - 08.2012
CERTIFICATE IN BUSINESS ADMINISTRATION - LEVEL 4
Trade And Commerce Centre
01.1999 - 01.2000
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