KATE AYLEN
Melbourne,Victoria
Summary
Versatile project coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Matthews Australasia
03.2022 - 07.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Client Contact Officer/ Project Officer - Full Time
Australian Government - Department Of Veterans' Affairs
06.2020 - 02.2022
- Developed greater understanding of the Veteran community offering support to both the veteran and their families
- Completed assigned tasks with little or no supervision
- Maintained good working relationship with co-workers and management
- Assisted Veterans alone and with groups to assist through difficult times and improve coping with mental health, medical, or substance abuse issues
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Entered data efficiently and accurately to update customer accounts.
Travel agent - Full Time
Flight Centre Launceston
03.2019 - 05.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Child Care Assistant - Full Time
Privately Owned
11.2018 - 01.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Front of House Barista/ Waitress - Full Time
4 Cousins
01.2016 - 11.2018
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Trained new servers and bussers in company values, culture, and policies
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Entered orders, delivered food and beverages, and processed payments
- Answered phones and took phone orders for customer pick up or delivery.
Education
Diploma - Project management
Swinburne University
01.2022
Diploma - Tourism, Travel and Business
Flight Centre Travel Academy
Melbourne, VIC01.2017
VCE
Mentone Girls' Secondary College
Mentone, VIC01.2014
Skills
- Problem-Solving
- Documentation Management
- Time Management
- Detail Oriented
- Flexible and Adaptable
- Relationship Building
- Data Collection
- Deadline Adherence
Timeline
Project Coordinator
Matthews Australasia
03.2022 - 07.2024
Client Contact Officer/ Project Officer - Full Time
Australian Government - Department Of Veterans' Affairs
06.2020 - 02.2022
Travel agent - Full Time
Flight Centre Launceston
03.2019 - 05.2020
Child Care Assistant - Full Time
Privately Owned
11.2018 - 01.2019
Front of House Barista/ Waitress - Full Time
4 Cousins
01.2016 - 11.2018
Diploma - Tourism, Travel and Business
Flight Centre Travel Academy
Diploma - Project management
Swinburne University
VCE
Mentone Girls' Secondary College
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