Kate Beattie
Summary
Customer-focused professional with a strong ability to address inquiries and ensure optimal outcomes for both employers and customers. Demonstrates a high work ethic and respects the confidentiality of sensitive information. Skilled in effective communication with managers, customers, and co-workers. Provides motivating leadership within a team and excels in working efficiently and productively. Possesses excellent negotiation and conflict resolution skills. Known for exceptional time management abilities. Proficient in various computer applications including Outlook, Word, Excel, PowerPoint, and CRM systems such as TRACCS, ESS, and Jira.
Overview
8
8
years of professional experience
Work History
Human Resources (contract Position)
Reflections Holiday Park
04.2023 - 07.2023
- Maintained employee data and kept updated accounts of all employment records
- Assisted in recruiting and training of new employees for the marketing and IT teams
- Administered payroll information, compensation materials, and benefits programs
- Supported daily operations of busy human resources department
- Mentored employees through personal and professional issues
- Recruitment of new employees
Investigations officer (contract position)
Ausgrid
06.2022 - 01.2023
- Conducting investigations on various suspicious insurance claims, which may also include claims that are suspected to have originated from fraud, criminal activities, falsified or false documents
- Recording correct and accurate data and statements in reports
- Working in relation or co-operatively with solicitors and negotiating payment
- Examining and reviewing photographs, documents, and statements
- Researching audio or video surveillance and carefully watching them for clues
- Giving feedback on all activities to the insurance organization for final determination
- Examining a range or series of factual information during investigations
- Making arrangement for payments and any other required activities
Job Placement Consultant
Joblink Plus
01.2021 - 06.2022
- Effective management of a caseload of jobseekers by providing support, guidance and direction
- Negotiate and monitor individual employment pathway plans to maximise employment outcomes
- Engage, prepare and address jobseeker barriers to employment by negotiating training and development plans in order to meet the skills and labour needs of employers
- Ensuring compliance with Department of Human Services and company guidelines by completing appropriate documentation
- Lead and develop strategies to commence, engage, place and claim outcomes for jobseekers
- Assist jobseekers to obtain sustainable employment by placing them into activities such as education, training, work experience activities and non-vocational assistance
- Monitor jobseekers attendance at appointments and participation in activities such as employment, education, training and work experience
- Reviewing jobseekers progress towards overcoming identified vocational and non-vocational barriers
- Ensuring all jobseeker records, data and contact hours are recorded in both the electronic and hard copy form on company and government information systems
- Ensuring the confidentiality and security of records
- Maintain and record reporting statistics on a monthly basis to supervisor
- Negotiate employment opportunities with employers and promoting job seekers for vacancies
- Undertake reverse marketing and cold canvassing on behalf of our jobseekers
- Establish and maintain business relationships with key stakeholders
- Participate in individual, team or site meetings, conferences and workshops
- Ensuring the safe and secure storage of all files and file notes on customer exit
- Negotiate and resolve any customer complaints with the Employment Services Manager or Team Leader
- Ensuring that records of complaints and resolutions are agreed to and maintained on the customer file records
- Advocating on behalf of our jobseekers to employers, service providers, government agencies as required
- Ensuring all activities and workplaces take into account any barriers and or disabilities of a jobseekers and are appropriately modified or customised
- Provide tailored individual post placement and on-going support to jobseekers and employers
- Committing a level of KPI’s monthly
Health, Safety & Wellness Specialist
Samaritans Foundation
02.2019 - 12.2020
- Prepare, compile and coordinate reports/working papers for presentation to Management and Board
- Established and maintained contact with the injured worker to encourage them to actively participate in the development of their rehabilitation program
- Ensuring that rehabilitation and Return to Work Plans were developed in consultation with the injured worker, treating health practitioners, supervisor and union representatives (in the case where the injured worker gives their consent) and that these plans were formally documented and provided to relevant parties
- Lodged claims with insurers through the workers compensation injury management system and ensuring initial notifications were lodged within reporting timeframes
- Coordinated the worker's recovery at work, including assisting in identifying timely suitable and meaningful duties
- Monitoring the injured worker’s progress
- Effectively managed both statutory and common law claims to maximise outcomes for both the injured worker and the organisation
- Ensuring confidential information was collated, handled, and stored such that the information was maintained to the highest levels of integrity throughout the rehabilitation process and drives positive outcomes, which is satisfactory to all parties
- Ensure RTW related activities are actioned and resolved appropriately within the organisational KPI and reporting timeframes
- Ensured that risk mitigation and quality improvement practices were in place
Manager
Integratedliving Australia
01.2016 - 02.2019
- Manage customer service team and Complaints team
- Liasie with recruitment team in regards to what staff I needed and than selected the candiates that applied and interviewed them
- Record and Risk rate all negative and positive feedback from consumers, contacts and external parties
- Manage and resolve Customer Feedback received via phone, letter, email as well as any social media platforms
- Prepare, compile and coordinate reports/working papers for presentation to Management and Board
- Ensure complaint/feedback handling is delivered in accordance to the existing regulations and guidelines
- Participate in internal auditing and policy and development and adopt continuous improvement focus
- Producing and implementing process’s for customer service feedback officers
- Supporting the team’s to achieve KPI’s
- Training of Customer service Feedback Officers and Customer Service Officers
- Liaising with external parties when reporting, investigating and rectifying with customer feedback
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Human Resources Management
Certificate IV
TAFE11-2025
Return to Work Coordination -
SIRA
01.2019
Certificate 3 - Business Administration
TAFE
01.2015
Skills
- Customer Service
- Work Ethic
- Effective Communication
- Leadership
- Teamwork
- Negotiation
- Conflict Resolution
- Time Management
- Computer Literacy
- MYOB
- Excel
- PowerPoint
- CRM
- Jira
- Training and mentoring
- Recruitment and hiring
- Compliance
- Recordkeeping
References
- Tamara Adams Snelgrove, Joblink Plus – Team Leader, 0448 090 985
- Nichole Burgoyne, Joblink Plus – Area Manager, 0436 319 827
Timeline
Human Resources (contract Position)
Reflections Holiday Park
04.2023 - 07.2023
Investigations officer (contract position)
Ausgrid
06.2022 - 01.2023
Job Placement Consultant
Joblink Plus
01.2021 - 06.2022
Health, Safety & Wellness Specialist
Samaritans Foundation
02.2019 - 12.2020
Manager
Integratedliving Australia
01.2016 - 02.2019
Return to Work Coordination -
SIRA
Certificate 3 - Business Administration
TAFE
Human Resources Management
Certificate IV
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