Kate Beka Hen
Carseldine,QLD
Summary
A dynamic and dedicated Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and business development outcomes.
Overview
19
19
years of professional experience
Work History
Retail Customer Service Representative
Henkel: Schwarzkopf
02.2017 - 01.2024
- Sought ways to improve processes and services provided.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
Reservations/Operations Consultant
McLachlan Group
09.2014 - 12.2016
- Provided expert guidance and support to group tours and their itineraries.
- Managed diverse teams and fostered a positive working environment, leading to increased business sales.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified opportunities for growth within existing markets, driving revenue increases through targeted sales initiatives.
Product Maintenance Executive
Wendy Wu Tours
04.2006 - 09.2014
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inbound Internet Travel Agent
Australia New Zealand Travel Marketing (Travelmall)
03.2005 - 03.2006
- Organized memorable and exquisite travel itineraries and vacations for individuals and groups, high-level clients, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
Education
Applied IT
Institute of Applied Technology, TAFE NSW
Sydney, NSW12.2023
Hubspot Academy
Sydney, NSW03.2023
Northern Beaches College of TAFE
12.2009
Advanced Diploma -
Ryde College of TAFE
Sydney, NSW12.2005
Skills
- Business Development
- Complaint Investigation
- Data Management
- Issue and Complaint Resolution
- Cross-Functional Collaboration
- Customer Service
- Team Leadership
- Good communication skills
- Document and Records Management
- Administrative and Office Support
Hobbies and Interests
Travel, soccer, bushwalking, SUP, snorkelling, swimming, art.
References
Available on request.
Timeline
Retail Customer Service Representative
Henkel: Schwarzkopf
02.2017 - 01.2024
Reservations/Operations Consultant
McLachlan Group
09.2014 - 12.2016
Product Maintenance Executive
Wendy Wu Tours
04.2006 - 09.2014
Inbound Internet Travel Agent
Australia New Zealand Travel Marketing (Travelmall)
03.2005 - 03.2006
Applied IT
Institute of Applied Technology, TAFE NSW
Hubspot Academy
Northern Beaches College of TAFE
Advanced Diploma -
Ryde College of TAFE
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