Kate Betts

Managing the day to day operations of a freelance hair salon. Whilst working behind the chair as a senior hairstylist.

• Sourcing and overseeing Freelance Hairstylists
• Invoicing Freelancers - experience with Xero accounting
• Proficient in Booking software to schedule clients & Freelancers simultaneously. Currently using Fresha.
• Experience in phorest, kitomba, timely and square systems.
• Marketing using Google ads, Facebook Ads & Social Media to promote freelancers and attract freelancers.
• Managing the Website & Creating websites if needed. Experienced using Wix & Shopify.
• Responding to Customer enquiries
• Ordering Stock & Engaging with reps and suppliers for brands.
• General admin duties- Reception, answering emails and calls.
• Looking after freelancers within the salon & making sure the atmosphere is positive and welcoming.
• Fixing issues & concerns that arise.
• Maintaining the salon workspace & looking at how to best utilise space & increase revenue

Provided Hair Cutting, Colouring & Hair extension services to Clients

• Developed strong relationships with clients through effective communication and understanding of their specific requirements.
• Working collectively and independently within a team
• Upselling Products to clients and providing information on these products
• Reception duties - Answering calls, emails & Using booking systems for clients- Fresha Booking systems
• Customer Facing enquiries and phone enquiries
• Cash & eftpos handling

• Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
• Increased salon revenue by upselling various hair care products and services to clients during appointments.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
• Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
• Maintained a high level of professionalism and expertise in executing complex colour treatments, precision cuts, and advanced styling techniques.
• Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.

• New Store Set up & Managed 3 Jewellery counters in women's wear department store
• Sent off repairs
• Fixed watches
• Operated cash register to process customer transactions.
• High Level of customer service
• Explained basic features of merchandise and products to customers.
• Organized and straightened merchandise areas on sales floor.