Kate Bolton
Mansfield
Summary
Dynamic and dedicated professional with extensive experience at Buller Ski & Snowboard School, excelling in group and individual instruction. Proven ability to enhance children's skiing skills through tailored lesson plans and effective progress monitoring. Strong problem-solving and time management skills foster a positive learning environment, ensuring student safety and enjoyment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Children’s Ski Instructor
Buller Ski & Snowboard School
06.2023 - Current
- Instructed children in basic skiing techniques, promoting safety and skill development.
- Created engaging lesson plans tailored to various skill levels and age groups.
- Monitored individual progress, providing constructive feedback to enhance performance.
- Fostered a positive learning environment, encouraging teamwork and confidence among students.
- Coordinated group activities and games to reinforce skiing fundamentals in a fun manner.
- Collaborated with colleagues to improve instructional methods and share best practices.
- Contributed to a positive work culture within the ski school through active participation in team meetings, trainings, and social events.
- Established trust between instructor and student using effective rapport-building strategies.
- Developed strong communication with parents regarding their child''s progress, challenges, and achievements.
- Increased children''s enjoyment of skiing by incorporating fun activities, games, and exercises into lessons.
- Collaborated with fellow instructors for continuous improvement of teaching methods and curriculum development.
- Fostered a sense of accomplishment among students by celebrating milestones reached during lessons or group activities.
- Boosted student confidence in skiing skills by providing personalized feedback and encouragement.
- Adapted teaching methods to cater to individual learning styles, fostering an inclusive learning environment for all students.
- Utilized terrain and snow conditions to optimize learning experiences, tailoring lessons accordingly.
- Demonstrated excellent time management skills by coordinating multiple classes throughout the day while maintaining punctuality and preparedness.
- Partnered with other instructors for peer coaching sessions to share best practices and enhance overall teaching effectiveness.
- Promoted a safe learning environment for students through strict adherence to safety guidelines and protocols.
- Maintained accurate records of student attendance, progress reports, and incident reports as required by the ski school.
- Enhanced children''s skiing abilities by implementing engaging and age-appropriate lesson plans.
- Participated in ongoing professional development opportunities to strengthen knowledge of ski instruction techniques and trends.
- Ensured proper equipment fitting for each student to minimize injury risk while maximizing comfort on the slopes.
- Involved in season weekend and school holiday squad program for 4-6 year olds.
Learning Support Aide
St Mary’s Primary School
01.2016 - 12.2024
- Assisted students with learning disabilities to enhance academic performance and engagement.
- Collaborated with teachers to develop tailored instructional strategies for diverse learning needs.
- Implemented individualized support plans to ensure student progress and classroom integration.
- Monitored student behavior and provided constructive feedback to promote positive learning environments.
- Facilitated small group activities focusing on skill development and peer interaction.
- Maintained accurate records of student progress and participation for reporting purposes.
- Supported teachers in preparing educational materials and resources for lessons.
- Fostered communication between educators, parents, and specialists to advocate for student needs.
- Supervised students during non-instructional times, promoting a safe and inclusive environment for all learners.
- Facilitated small group instruction, enabling more focused attention on specific skills or concepts needing reinforcement.
- Adapted general education curriculum for special-needs students using various instructional techniques such as modifying content, simplifying language or incorporating visual aids.
- Boosted student confidence and self-esteem by providing regular positive feedback and encouragement.
- Supported students with learning disabilities through targeted interventions and customized instructional approaches.
- Maintained detailed records of each student''s progress toward IEP goals, ensuring accurate measurement of growth over time.
- Promoted a positive learning environment by creating strong relationships with students, fostering mutual respect and understanding.
- Participated in ongoing professional development opportunities to stay current on best practices for serving diverse student populations.
- Ran literacy intervention and occupational therapy programs collaboratively with teachers, literacy coach and OT.
Staff Accommodation Lodge Manager
Buller Ski Lifts
06.2015 - 10.2023
- Oversaw daily lodge operations, ensuring exceptional residents experiences and satisfaction.
- Maintained high sanitary practices and standards.
- Implemented inventory control systems, optimizing resource allocation and reducing waste.
- Coordinated with maintenance teams to ensure a safe and functional environment for residents.
- Led emergency response protocols, ensuring guest safety during adverse conditions or incidents.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for residents.
- First line of contact to resolve conflicts and situations involving residents.
Cleaning Contractor
Self Employed
01.2012 - 06.2015
- Developed customized cleaning plans based on client needs, enhancing customer satisfaction and retention.
- Implemented efficient inventory management practices for cleaning supplies, reducing waste and operational costs.
- Conducted regular quality assurance inspections to ensure compliance with health and safety regulations.
- Established strong relationships with clients through effective communication, leading to increased referrals and repeat business.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Childcare Educator
Mansfield Community Cubby House
01.2002 - 03.2005
- Fostered a nurturing environment, promoting social and emotional development among children.
- Designed engaging lesson plans tailored to diverse learning styles and interests.
- Implemented safety protocols ensuring well-being of all children in care.
- Collaborated with parents to support child development and address individual needs.
- Evaluated children's progress through observations, adapting curriculum as needed.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
- Managed behaviour issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behaviour, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Organized and supervised large and small group activities.
- Modeled positive behaviour and communication skills for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behaviour management plans.
Food and Beverage Attendant
Bon Apetit
08.2001 - 01.2002
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders, ensuring accuracy and timely service.
- Collaborated with kitchen staff to maintain quality standards and presentation.
- Trained new employees on company policies and operational procedures.
Education/ Outdoor Education Assistant
Lauriston Girls' School
08.1999 - 04.2001
- Developed strong team dynamics among students through group challenges and team-building exercises.
- Increased student confidence and independence by teaching wilderness survival techniques and first aid skills.
- Maintained a safe environment for all participants by strictly enforcing safety guidelines during outdoor activities.
- Organized logistical aspects of trips, including transportation, meals, gear rentals, and activity scheduling to ensure smooth operations throughout the program.
- Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, backpacking, and orienteering.
- Incorporated adaptive programming to accommodate individuals with special needs or disabilities into the outdoor education experience seamlessly.
- Supported student personal growth by encouraging self-reflection on values, goals, strengths, weaknesses during wilderness expeditions.
- Facilitated meaningful connections between students and nature with immersive outdoor experiences tailored to individual interests and abilities.
- Ensured successful program completion for students through regular progress checks and personalized support.
- Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided feedback and guidance to program participants regarding progress and development.
- Supported classroom activities, enhancing student engagement and learning experiences.
Food and Beverage Attendant
Sweet Potato
10.1999 - 01.2001
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
Shop Assistant
Bertalli’s Bakery
03.2000 - 06.2000
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Provided training and support to new staff on operational procedures and customer service standards.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Developed strong product knowledge to educate customers on features and benefits.
- Reduced wait times by efficiently processing transactions at the cash register.
Kitchen Hand
Hunt Club Hotel
10.1997 - 03.2000
- Maintained cleanliness and organization of kitchen workspace to ensure efficient food preparation.
- Assisted chefs with ingredient preparation, including chopping vegetables and measuring ingredients.
- Operated kitchen equipment safely and effectively, adhering to health and safety standards.
- Collaborated with team members to streamline food service operations during high-volume periods.
- Oversaw dishwashing operations, ensuring timely cleaning of utensils and cookware for continuous service flow.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Food and Beverage Attendant
Portsea Village Resort
01.1994 - 01.1996
- Oversaw daily operations, optimizing workflow efficiency and guest satisfaction.
- Implemented process improvements that enhanced service speed and quality.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Increased sales of daily specials by effectively communicating options and recommendations to guests.
Education
Advanced Certificate Hospitality Studies - Hospitality
Australian Alpine Institute
Mount BullerVocational Traineeship - Children’s Services
Open Colleges
Sydney, NSW03-2004
High School Diploma -
Mansfield Secondary College
Mansfield, VIC11-1993
Skills
- Guest services
- Physical fitness
- Sales experience
- Group and individual instruction
- Progress monitoring
- Client evaluation
- Problem-solving
- Time management
- Reliable and responsible
- Flexible and adaptable
- Group management
- Ski techniques education
Certification
AAPSI Alpine Level 1
Timeline
Children’s Ski Instructor
Buller Ski & Snowboard School
06.2023 - Current
Learning Support Aide
St Mary’s Primary School
01.2016 - 12.2024
Staff Accommodation Lodge Manager
Buller Ski Lifts
06.2015 - 10.2023
Cleaning Contractor
Self Employed
01.2012 - 06.2015
Childcare Educator
Mansfield Community Cubby House
01.2002 - 03.2005
Food and Beverage Attendant
Bon Apetit
08.2001 - 01.2002
Shop Assistant
Bertalli’s Bakery
03.2000 - 06.2000
Food and Beverage Attendant
Sweet Potato
10.1999 - 01.2001
Education/ Outdoor Education Assistant
Lauriston Girls' School
08.1999 - 04.2001
Kitchen Hand
Hunt Club Hotel
10.1997 - 03.2000
Food and Beverage Attendant
Portsea Village Resort
01.1994 - 01.1996
Advanced Certificate Hospitality Studies - Hospitality
Australian Alpine Institute
Vocational Traineeship - Children’s Services
Open Colleges
High School Diploma -
Mansfield Secondary College