Kate Brown
Cowes,VIC
Summary
Dedicated NDIS Support Coordinator skilled in managing caseloads of 25-30 participants. Experienced in case documentation and monitoring client progress while efficiently navigating community resources. Committed to enhancing client support through effective communication and collaboration with service providers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
NDIS Support Coordinator
Independent
Cowes , VIC
10.2024 - 10.2025
- Coordinated client intake processes to ensure accurate information collection.
- Assisted clients in navigating available services and resources effectively.
- Communicated with service providers to facilitate client support needs efficiently.
- Documented case notes and updated files in compliance with agency standards.
- Monitored client progress and followed up on service delivery regularly.
- Developed and maintained relationships with external service providers.
- Served as a liaison between families, caregivers and internal, external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
- Updated case notes on a daily basis using an electronic database system.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Maintained accurate records of client interactions and services provided.
- Conducted home visits to ensure safety of clients in their environment.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Tripe Zero Dispatcher
Triple Zero Victoria
Burwood, VIC
08.2023 - 09.2024
- Coordinated emergency response calls and dispatched appropriate services promptly.
- Maintained accurate records of all incoming requests and service responses.
- Utilized communication tools to relay critical information to field personnel efficiently.
- Collaborated with team members to streamline communication processes during high-pressure situations.
- Reviewed incident reports to identify trends and improve dispatch protocols consistently.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Executive Personal Assistant
White law and Gove
Melbourne , VIC
01.2010 - 01.2023
- Prepared and organized documents for board meetings and presentations.
- Managed executive calendars and scheduled meetings efficiently.
- Liaised with clients and vendors to facilitate smooth communication.
- Maintained confidentiality of sensitive information and executive communications.
- Researched information to support decision-making processes for executives.
- Assisted in project management tasks to ensure timely completion of initiatives.
- Proofread documents prior to submission to ensure accuracy and completeness.
- Managed all incoming correspondence to ensure timely responses.
- Greeted visitors and answered phone calls on behalf of the executive.
- Created expense reports detailing spending incurred while traveling on behalf of the executive.
- Maintained an organized filing system for easy access to documents when needed.
- Developed presentations, reports and other documents for the executive's review or use in meetings.
- Ensured that all confidential information was handled securely according to company policy.
- Coordinated logistics for conferences, seminars and other events attended by the executive.
- Maintained a calendar of appointments, events and activities for the executive.
- Prepared agendas for meetings and took minutes during meetings with staff members or clients.
- Acted as liaison between the executive office and other departments within the organization.
Education
Bachelor of Science - Podiatric Medicine
La Trobe University
Melbourne, VIC11-1997
Skills
- Client intake coordination
- Service navigation
- Case documentation
- Progress monitoring
- Community resource access
- Relationship building
- Problem resolution
- Time management
- Confidential information handling
- Documentation and recordkeeping
- Proficient in Astalty and PRODA
Certification
- Current NDIS Worker Screening Check
- Current Working with Children Check
- Valid Driver’s Licence
- level 1 First Aid and Advanced CPR
- Surf Bronze Medallion
Timeline
NDIS Support Coordinator
Independent
10.2024 - 10.2025
Tripe Zero Dispatcher
Triple Zero Victoria
08.2023 - 09.2024
Executive Personal Assistant
White law and Gove
01.2010 - 01.2023
Bachelor of Science - Podiatric Medicine
La Trobe University