Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Kate Budrodeen

Sydney

Summary

Detail-oriented individual with exceptional communication and management skills. Experience in retail sales, media, administration and creative arts. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking a proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives. Proficient in Microsoft Office, Social Media, Meltwater, SMD and Monday.com

Overview

6
6
years of professional experience

Work History

Store Manager

Country Road Group
04.2024 - Current
  • Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managing inventory control, cash control, and store opening and closing procedures.
  • Implementing streamline process resulting in a 20% reduction in operational costs
  • Successfully presented the past years store performance, figures and consumer behaviour to Head of Retail, Head of Visual Merchandising and Regional Manager
  • Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managing a team of 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintaining proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
  • Approving regular payroll submissions for employees.
  • Coaching sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Country Road Group
02.2023 - 04.2024
  • Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Launched each monthly collection in line with visual merchandising standards. Rotated merchandise and displays to feature new products and promotions
  • Fashion and styling advice, assist with fittings, inquiries, sale of merchandise whilst hitting daily sales KPI'S
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Developed and maintained relationships with customers, resulting in an increase in customer loyalty by 30% from the previous year
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation
  • Successfully converted over 2000 customer loyalty sign ups per year selling the benefits of membership and tailoring the promotional emails to their needs


Investment Assistant

Omnicom Media Group
03.2022 - 02.2023
  • Worked on the NSW Goverment account
  • Worked closely with the senior team to support them in their tasks which included sending out the Material Instructions and checking with the vendors that the creatives all go to market and are running smoothly
  • Creating Post Campaign Report decks (PCR/PCA), Post Matching, Shortfall tracking, running Etam to track how the campaigns went with the reach and frequency
  • Built POP Decks for Out of Home advertising and print, requested airchecks and tearsheets that were submitted to the client regularly
  • Provided exceptional customer service, addressing client concerns and inquiries effectively and professionally.
  • This role required strong written and verbal communication skills, time management with the ability to multitask and work to tight timelines whilst maintaining attention to detail
  • Proactively resolved potential issues that could impact client relationships or business operations by identifying challenges early on and worked collaboratively to find solutions.

Administrative Assistant

I Can Read (Australia) Pty Limited
06.2019 - 03.2022
  • Administrative/operations assistant for a private college specialising in English tutoring with over 1000 students
  • My role included reception duties, general administration, working with Microsoft Office (Word, PowerPoint, Outlook, Excel) and MYOB, handling enquiries, assisting teachers and settling children into classrooms
  • Supported management with daily operational tasks, contributing to smooth office functioning.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Developed strong relationships with clients through exceptional service, fostering loyalty and repeat business opportunities.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.

Education

Bachelor of Media and Communications - Public Relations & Social Media

Macquarie University

Advanced Diploma - Contemporary Screen and Media

International Screen Academy

Drama Studies

National Institute of Dramatic Art

Higher School Certificate -

Pymble Ladies' College

Skills

  • Microsoft Office
  • Communication
  • Manager
  • Team Player
  • Customer Service
  • Advertising
  • Marketing
  • Highly responsible and reliable
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organisation
  • Training and mentoring
  • Team leadership

Internships

05/22 - 08/22 Public Relations and Digital Marketing Intern, Original Spin. Updated the media tracker, wrote interview questions for various artists, searched for media coverage for Sydney Film Festival and Sydney Fringe Festival. Promotion of various events and numerous festivals. Managed the social media accounts for various companies. Regular use of Excel, Meta Business Manager, CIVICRM, Meltwater and Slice.

Timeline

Store Manager

Country Road Group
04.2024 - Current

Assistant Manager

Country Road Group
02.2023 - 04.2024

Investment Assistant

Omnicom Media Group
03.2022 - 02.2023

Administrative Assistant

I Can Read (Australia) Pty Limited
06.2019 - 03.2022

Drama Studies

National Institute of Dramatic Art

Bachelor of Media and Communications - Public Relations & Social Media

Macquarie University

Advanced Diploma - Contemporary Screen and Media

International Screen Academy

Higher School Certificate -

Pymble Ladies' College

Similar Profiles

CREATE PROFILE
Kate Budrodeen