Kate Carroll
Albion Park,Australia
Summary
Dynamic program development and management professional with a proven track record at NSW State Emergency Service. Demonstrated excellence in stakeholder engagement and team leadership, driving operational efficiency and program success. Notable achievements include significant enhancements in training and administrative processes through analytical problem-solving and effective communication. Career aspirations focus on further advancing organisational impact through Change and Project initiatives.
Overview
20
20
years of professional experience
Work History
Program & Admin Support Officer
NSW State Emergency Service
01.2023 - Current
- Coordinated schedules, diaries, and logistics for executives and programs.
- Led onboarding process for new staff.
- Audited reports, training resources and essential documents.
- Raise purchase requests, process purchase order and receipting
- Ensured accurate documentation and agenda readiness for meetings.
- Collaborated with diverse internal and external stakeholders to achieve objectives.
- Exhibited adaptability in managing time and shifting priorities effectively during operational events.
- Produced slide presentations for Executives.
- Coordinated logistics to plan and execute meetings and events of various scales.
RTO Training Manager | Innovation and Success
The Illawarra ITeC
01.2023 - 12.2023
- Facilitated effective delivery of courses through cohesive management of involved departments.
- Led recruitment, mentoring and supervision of team members.
- Communicated key performance summaries to oversight groups on a regular basis.
- Maintain adherence of courses to governance requirements.
- Mentor the trainers and conduct care planning sessions for student cohort
Project Engagement Officer
Warrigal
01.2022 - 12.2022
- Created and designed training materials for employees, family members, and residents.
- Deliver training on a new app to staff, management, and and Executives
- Create marketing and communications content for publishing
Program Manager
Headspace
01.2020 - 12.2022
- Involved in all aspects of recruitment and selection, training and development
- Collaborated with clinicians and stakeholders to deliver wraparound vocational support.
- Complete extensive reporting for executive, agency and Federal Government Departments
- Maintain program fidelity by facilitating internal audits and managing external yearly site audits
Peer Learning Coordinator (Acting Manager)
University of Wollongong
01.2020 - 12.2020
- Directed the development and deployment of major virtual collaborative learning modules.
- Recruit, supervise and train over 110 casual staff and timetable over 200 individual sessions
- Fostered robust relationships with internal key stakeholders, including management and senior staff.
- Streamlined systems and processes to enhance operational efficiency.
Careers Consultant (Equity and Diversity)
University of Wollongong
01.2016 - 12.2019
- Delivered career counseling for students and graduates from equity backgrounds.
- Facilitated career workshops and developed resources catering to internal business needs.
- Designed and implemented equity programs to enhance graduate employability.
- Forged solid alliances with internal and external stakeholders to aid equity cohorts.
- Executed event management strategies for UOW and community career seminars.
- Executed duties involving student database management and funding role tasks.
- Panelist on ADCET webinar: https://www.youtube.com/watch?v=uC7rnEVXoL0&feature=youtu.be
- Lecturer and tutor on career subjects to a range of student cohorts
LLN Teacher Short Coordinator
TAFE Illawarra
01.2015 - 12.2016
- Delivered comprehensive instruction to empower equity and diversity students in language, literacy and numeracy.
- Designed, developed, and delivered accredited courses focused on employability and foundational skills.
- Worked with local partners to design programs that meet community needs.
- Oversaw complete course offerings, encompassing marketing and staff recruitment.
- Program Coordination and stakeholder engagement example: https://www.illawarra.tafensw.edu.au/about-us/news/1064-mentoring-program-a-social-changer-for-bellambi
Primary Schools Coordinator
University of Wollongong
01.2015 - 12.2016
- Developed and facilitated school educational programs throughout the Illawarra region.
- Coordinated logistics for events of varying scales in diverse settings.
- Trained and guided over 100 program student mentors.
SEE Program Manager
Mission Australia
01.2014 - 12.2015
- Oversee course provisions across two regions with responsibility for a team of 12 staff.
- Initiated and facilitated course collaborations involving external stakeholders.
- Managed policy-driven tasks related to budget allocation processes.
Teacher and Course Coordinator Outreach
TAFE Illawarra
01.2010 - 12.2015
- Coordinated multiple courses including Triple Care Farm, Young Parents Program, and Supporting Single Parents Program.
- Provided tailored educational support to enhance participant outcomes.
- Created, led, and improved various teaching methodologies.
- Fostered strategic partnerships by coordinating with Government and community entities through workshops and forums.
- Secured position on eligibility list for Outreach Coordinator Illawarra Region.
Teacher
NSW Department of Education and Training
01.2005 - 12.2010
- Adapted teaching methods to accommodate various educational levels and topics on-call.
- Worked with socio-economic, culturally, and educationally diverse students, teachers, guardians.
Teacher (ESL)
Northern Territory Catholic Education
01.2006 - 12.2007
- Facilitated educational programs within remote Indigenous community.
- Demonstrated cultural awareness and respect within the community.
Education
Graduate Diploma in Adult LLN -
Charles Sturt University
01.2015
Graduate Diploma in TESOL (partial) -
University of Wollongong
01.2011
Graduate Diploma in Education -
University of Wollongong
01.2005
Bachelor of Arts - History
University of Wollongong
01.2004
Skills
- Team Management and Guidance
- Exceptional Communicator
- Stakeholder Engagement and Management
- Strong Organisational Skills
- Collaborative Problem-Solving
- Analytical Skills
- Personal Reflection
- Employee Onboarding Coordination
- Professional Development Guidance
- Program Development and Management
- Facilitation of Change Processes
- Verbal and writing communication
- Administrative Operations
SOFTWARE
MS Office Suite
JIRA
Confluence
Asana
Canva
TRAINING
- 2025 Change Management – Embrace, Evolve, Thrive, Australian Institute of Management
- 2024 Project Management Agile Fundamentals, Australian Institute of Management
- 2020 Mental Health First Aid (Youth), MHFFA
- 2019 Peer Career Coaching Certificate, National Association of Colleges and Employers
- 2018 Disability Awareness Training, National Disability Coordination Program
- 2018 Accidental Counsellor, TAFE Illawarra
REFERENCES
References available upon request.
Timeline
Program & Admin Support Officer
NSW State Emergency Service
01.2023 - Current
RTO Training Manager | Innovation and Success
The Illawarra ITeC
01.2023 - 12.2023
Project Engagement Officer
Warrigal
01.2022 - 12.2022
Program Manager
Headspace
01.2020 - 12.2022
Peer Learning Coordinator (Acting Manager)
University of Wollongong
01.2020 - 12.2020
Careers Consultant (Equity and Diversity)
University of Wollongong
01.2016 - 12.2019
LLN Teacher Short Coordinator
TAFE Illawarra
01.2015 - 12.2016
Primary Schools Coordinator
University of Wollongong
01.2015 - 12.2016
SEE Program Manager
Mission Australia
01.2014 - 12.2015
Teacher and Course Coordinator Outreach
TAFE Illawarra
01.2010 - 12.2015
Teacher (ESL)
Northern Territory Catholic Education
01.2006 - 12.2007
Teacher
NSW Department of Education and Training
01.2005 - 12.2010
Graduate Diploma in Adult LLN -
Charles Sturt University
Graduate Diploma in TESOL (partial) -
University of Wollongong
Graduate Diploma in Education -
University of Wollongong
Bachelor of Arts - History
University of Wollongong
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