Summary
Overview
Work History
Skills
Skills Expertise
References
Timeline
Generic

KATE CLIFFORD

Wodonga,VIC

Summary

Personable Office Administrator with 18 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

14
14
years of professional experience

Work History

Front Office Administrator

Sodexo - Mars Petcare
07.2021 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
  • Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
  • Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
  • Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
  • Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Strengthened security measures within the organization by enforcing access control protocols at the reception area.
  • Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.

SITE ADMINISTRATOR / CO-ORDINATOR

Newcrest Mining
09.2017 - 03.2021
  • General administration, management support, flight and accommodation booking and coordination, mobilisation and demobilisation for personnel and equipment, roster management, minute taking, collecting new employees from the airport, addressing queries, SAP invoicing, reconciliation of company credit cards, coordination of flights and accommodation, coordination of BBQ requests and site functions
  • Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
  • Reduced operational costs through diligent budget management and resource allocation.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.

MANAGEMENT SUPPORT - SHUTDOWNS

Rio Tinto Mining
03.2017 - 09.2017
  • General administration, printing and distribution of work packs, review and reporting of tasks completed and status, daily reporting of job status, shutdown completion reporting, customer service to various site departments

TRAINING ADMINISTRATOR

FMG
01.2017 - 03.2017
  • General administration, document control, training database maintenance, coordination and management of training records, financial management, pre-mobilisation for training personnel, coaching sessions, monitoring compliance to Health and Safety policies and procedures

PROJECT ADMINISTRATOR

FMG
03.2014 - 01.2017
  • General administration, coordination of flights and accommodation, mobilisation and demobilisation of personnel and equipment, maintenance of site personnel rosters, preparation and distribution of procurement documentation, invoice reconciliation, collecting new personnel from the airport, preparation of pre-start notices and PSBs, flight bookings for eastern states personnel, BBQ and function coordination

SITE ADMINISTRATOR

RCR Tomlinson
02.2013 - 02.2014
  • Coordination of flights and accommodation, monitoring and reporting of no-shows for flights, administrative support to supervisors and personal assistant, updating emergency contact registers, liaising with electrical supervisors, data entry, maintaining crew rosters, SAP input for timesheets and payroll, mobilisations and demobilisations

SITE ADMINISTRATOR

Action Drill & Blast
03.2012 - 12.2012
  • Maintaining Action Drill & Blast system, maintaining site costing database, administrative support to operations manager and drill supervisors, purchase orders, record keeping, EOM reporting, liaison between client and contractor, department deliveries and invoices, payroll, daily reporting

SITE ADMINISTRATOR

Ausdrill
02.2010 - 02.2012
  • Processing drill plods into database, processing site access applications, establishing office procedures and forms, coordinating flights and accommodation, processing manning reports, accommodation reconciliations, purchase orders and invoices, liaising with maintenance department

Skills

  • SAP
  • Concur
  • Ariba
  • Travel Arrangements
  • Meeting Coordination
  • Document Management
  • Travel Coordination
  • Telephone Reception
  • Calendar Management
  • Payroll
  • Leadership and Supervision
  • Office Supply Management
  • Expense Reporting
  • Multitasking Abilities
  • Professionalism
  • Visitor Management
  • Reception Duties
  • Document Scanning
  • Database Maintenance
  • Multitasking Abilities
  • Microsoft Office Proficiency
  • Visitor Management
  • Document Scanning
  • Database Maintenance
  • Multitasking Abilities
  • Professionalism
  • Microsoft Office Proficiency
  • Administrative Support
  • Visitor Management
  • Reception Duties

Skills Expertise

  • Excellent leadership skills
  • Demonstrate initiative
  • Energetic and enthusiastic
  • Highly organised with attention to detail
  • Excellent communication skills
  • Ability to build positive relationships
  • Strong reporting skills

References

* Sharon Foster

   Personal Assistant to GM

   RCR Mining

   Mobile: 0417 916 214


* Jen Webb

   Management Team Co-ordinator

   Mars Petcare - Wodonga

   Mobile: 0409 439 988

Timeline

Front Office Administrator

Sodexo - Mars Petcare
07.2021 - Current

SITE ADMINISTRATOR / CO-ORDINATOR

Newcrest Mining
09.2017 - 03.2021

MANAGEMENT SUPPORT - SHUTDOWNS

Rio Tinto Mining
03.2017 - 09.2017

TRAINING ADMINISTRATOR

FMG
01.2017 - 03.2017

PROJECT ADMINISTRATOR

FMG
03.2014 - 01.2017

SITE ADMINISTRATOR

RCR Tomlinson
02.2013 - 02.2014

SITE ADMINISTRATOR

Action Drill & Blast
03.2012 - 12.2012

SITE ADMINISTRATOR

Ausdrill
02.2010 - 02.2012

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KATE CLIFFORD