Kate Considine

Currently working as a Service Desk Consultant where I provide L1 technical support to multiple clients.

Key Responsibilities

• Managing incoming and outgoing calls as well as online chats
• Identifying and resolving technical issues associated with hardware, software, applications and account management
• Liaising with other teams regarding errors and assisted in finding solutions to modify programs and processes
• Creating, monitoring and resolving tickets
• Monitoring AD systems to manage user accounts and permissions
• Completing application and software installations
• Active quality monitoring to meet SLA targets
• Escalation and Incident management

Worked as an Online Sales Assistant where I assisted customers in making online purchases for the spare parts department.

Key Responsibilities

• Managed eBay and online sales
• Liaised with customers via phone and email
• Managed and organised stock
• Packaged and posted items
• Assisted in accounting duties

Worked as a cashier/team member at Woolworth's performing all Service Desk and Front of house duties.

Key Responsibilities

• Operated cash register and transaction processing
• Assisted with inventory management and restocking shelves
• Provided exceptional customer service both over the phone and face to face
• Resolved inquiries and complaints promptly
• Assisted in opening and closing store

Key Responsibilities

• Enhanced customer satisfaction by efficiently managing front-of-house operations.
• Maintained clean, organized environments for presentable front-of-house areas.
• Register operation
• Preparing meals and beverages
• Managing stock