Kate Cottier
Reid
Summary
A third year student at ANU studying a Bachelor of Commerce (Management) and Bachelor of Arts. Alongside studying full time, Kate has been working as a Medical Receptionist with significant experience in administrative tasks, handling patient care and managing front-office tasks. Additionally, whilst living at Ursula Hall from 2023 - 2024, she was appointment Arts Director. Whilst managing a team of Arts Representatives, she learnt delegation, time management and inclusivity. As IAC Secretary, Kate was in charge of taking minutes for the meetings, setting agendas and keeping accountability of every IAC event being run. She has acquired strong skills in scheduling, record-keeping and patient management in a fast-paced environment working with a diverse cliental. Dedicated to ensuring that patients are receiving the higher care possible. She believes that being able to multitask is a fundamental skill to ensuring that office efficiency is maximised and administrative work is being kept on top of.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
I-Med Radiology
01.2024 - Current
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
After-school Tutor
Study Monkey, Apex Tuition
01.2023 - 06.2024
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Developed student confidence through positive reinforcement strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Responded to email and telephone requests to provide students with specific information.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Supported students with helpful study habits and exam strategies.
Medical Receptionist
Junic Imaging and Eyeware
06.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Receptionist Assistant
Clovelly Optical
01.2018 - 01.2022
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Babysitter
Local Families
01.2019 - 03.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Fostered close relationships with children by discussing school, friends and hobbies.
Education
Bachelor of Commerce - Bachelor of Commerce And Bachelor of Arts
Australian National University
Canberra, ACT06-2027
High School Diploma -
St Andrew's Cathedral School
Sydney, NSW12.2022
Skills
- Computer Proficiency and Microsoft Office
- Front desk operations
- Office administration
- Appointment management
- Customer service
- Time management
- Customer and client relations
- Critical thinking
Timeline
Medical Receptionist
I-Med Radiology
01.2024 - Current
Medical Receptionist
Junic Imaging and Eyeware
06.2023 - 01.2024
After-school Tutor
Study Monkey, Apex Tuition
01.2023 - 06.2024
Babysitter
Local Families
01.2019 - 03.2021
Receptionist Assistant
Clovelly Optical
01.2018 - 01.2022
Bachelor of Commerce - Bachelor of Commerce And Bachelor of Arts
Australian National University
High School Diploma -
St Andrew's Cathedral School
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