Kate Dietrich

Company Overview: A fast-paced role in a busy, award-winning business, requiring excellent customer service, and operational efficiency.

• Delivered excellent customer service, resolving customer inquiries, and handling transactions professionally.
• Maintained compliance with workplace safety and operational standards.
• Trained new employees, showcasing strong leadership, and clear communication.
• Handled stock control, contributing to accurate inventory management, and quality assurance.
• Led the team by example to maintain focus on performance and achieving targets.
• Identified new opportunities to increase sales, and achieve store targets.
• Managed inventory audits, financial reconciliations, and sales reporting.
• Oversaw employee recruiting, onboarding, and training on store procedures.
• Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
• Coordinated employee schedules for optimum performance and shift coverage.
• Developed and implemented marketing strategies to increase store traffic and sales.
• Handled customer complaints professionally, and resolved issues promptly.
• Managed daily store operations to ensure efficiency and productivity.
• Prepared regular reports on store performance metrics for upper management review.
• Collaborated with team members to set sales goals and develop strategies for achieving them.
• Scheduled staff shifts, vacations, and time-off requests fairly and efficiently.
• Conducted employee performance evaluations, and provided constructive feedback for improvement.
• A fast-paced role in a busy, award-winning business, requiring excellent customer service, and operational efficiency.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Updated POS system with new products and promotional offers.

• Managed patient inquiries, both in-person and over the phone, ensuring a welcoming and professional experience
• Entered and updated patient data in records management systems with accuracy
• Assisted with daily operational tasks, demonstrating adaptability and teamwork