Kate Dixon
Narangba,QLD
Summary
Dedicated and personable with extensive experience in managing administrative and sales operations and strong customer and business relations. Well-versed in managing multiple priorities with a positive, can-do attitude.
Resourceful and adaptable, able to handle diverse job requirements and meet company goals. Consistently looking for ways to improve operations and resolve problems tactfully.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Boho Temple
09.2015 - Current
- Researching market competitors and industry trends to identify potential new products and services.
- Developing sales and marketing strategies to foster achievement of revenue goals.
- Evaluating company policies and procedures to verify alignment with regulatory and OH&S requirements.
- Planning and executing product development.
- Developing production tracking and quality control systems to detect and rectify production problems.
- Inspection of finished products for quality and adherence to customer specifications.
- Monitoring and adjusting production processes or equipment for quality and productivity ensuring the most cost-effective production methods have been employed.
- Overseeing supply chain functions to verify inventory levels and budget adherence.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Leveraging social media to promote services and gauge customer needs and preferences.
- Creating new sales and marketing strategies and promotional methods to drive growth.
- Monitor weekly, monthly and quarterly achievement goals.
- Forming strategic partnerships and connecting with potential clients and partners to drive business development.
- Coordinating with vendors and shipment companies to manage importation & distribution
- Overseeing operations and provided corrective feedback to achieve daily and long-term goals.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
Service Department Coordinator
Coastline BMW
01.2017 - 10.2019
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed efficient teams of up to 5 employees.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored ongoing maintenance schedules (tele-services).
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Sales Officer & Delivery Coordinator
U-Save Deliveries
01.2014 - 01.2017
- Online sales, promotions & marketing
- Responded to customer needs by answering questions and providing detailed information about delivery timeframes and schedules.
- Connected with prospects through trade shows, cold calling and local-area networking, securing customer contracts
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
State Sales Representative
Doyles Automotive Trimmers
03.2008 - 12.2010
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Developed strong rapport with customers and created positive impression of business.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
Food Truck Operator
Tasty Trucks
08.2006 - 03.2008
- Trained food truck employees to follow established safety and hygiene standards.
- Obtained city parking permits and drove food truck to designated areas.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Operated delivery vehicles safely and efficiently.
Retail Store Manager
Adultshop.com
10.2002 - 06.2006
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Diploma of Social Studies - Family And Community Services
10.2013
Certificate IV - Small Business Management
11.2007
Certificate III - Interior Design
Skills
- Interpersonal Communication Skills
- Customer Retention Abilities
- Safety Procedures
- Work Order Management
- Quality Control
- Service Standard Compliance
- Relationship Management
- Regulatory and Legal Compliance
- Business Planning and management
- Processes and Procedures
Personal Qualities
- Self motivated
- Ethical and respectful
- Reliable and honest
- Committed
- Resourceful
- Resilient
Hobbies
- Reading
- Aqua cycle & boxing
- Travel & road-trips
- Live music
Timeline
Service Department Coordinator - Coastline BMW
01.2017 - 10.2019
Small Business Owner - Boho Temple
09.2015 - Current
Sales Officer & Delivery Coordinator - U-Save Deliveries
01.2014 - 01.2017
State Sales Representative - Doyles Automotive Trimmers
03.2008 - 12.2010
Food Truck Operator - Tasty Trucks
08.2006 - 03.2008
Retail Store Manager - Adultshop.com
10.2002 - 06.2006
Chisholm Institute - Diploma of Social Studies, Family And Community Services
Swinburne University of Tech - Certificate IV, Small Business Management
The Australian Academy of Interior Design - Certificate III, Interior Design