Kate Doolan
Perth,WA
Summary
Dynamic and dedicated professional with extensive experience in security and hospitality. I have worked in hospitality environments since I was very young as my parents owned a pub. Proven ability to manage high-pressure situations while delivering superior customer service. Skilled in incident reporting and staff training, ensuring a safe and welcoming environment for all patrons. Have attended barista and cocktail training in my previous roles. I also continued to work in hospitality part-time while I progressed in my scientific career after University.
Overview
13
13
years of professional experience
Work History
Security Officer
University of Limerick Student Union
Limerick Ireland
12.2019 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Waitress/ Barmaid / Supervisor
Flanagans Townhouse
Limerick Ireland
04.2018 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Bar Staff/ Family Work
JDs Music and Sports Bar
Ballina Ireland
08.2009 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress / Barmaid/ Barista
Tuscany Bistro
Ballina Ireland
06.2016 - 09.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Completed barista training for exceptional customer coffee service.
- Created varied cocktail offerings from an expansive list.
Education
Bachelors Of Science - Industrial Biochemistry
University of Limerick
Limerick Ireland08.2021
Leaving Certificate -
St. Anne’s Community College
Killaloe, Ireland05.2017
Skills
- Incident reporting
- Security guard license
- Superior customer service
- Staff management
- Punctuality
- Cash management
- Multi tasking
- Barista trained
- Cocktail mixing
- Work best in fast paced environments
- Providing training to new staff
Timeline
Security Officer
University of Limerick Student Union
12.2019 - 06.2022
Waitress/ Barmaid / Supervisor
Flanagans Townhouse
04.2018 - 06.2019
Waitress / Barmaid/ Barista
Tuscany Bistro
06.2016 - 09.2017
Bar Staff/ Family Work
JDs Music and Sports Bar
08.2009 - 05.2014
Bachelors Of Science - Industrial Biochemistry
University of Limerick
Leaving Certificate -
St. Anne’s Community College