KATE EDDY
Prahran East,VIC
Summary
Having recently transitioned to a Key Account Manager role from medical administration, I am excited to continue my career in medical sales. With a solid background in healthcare and strong organisational skills, I am eager to apply my understanding of medical processes, excellent communication abilities, and knowledge gained from my tertiary studies to drive success and make a significant impact in the healthcare industry.
Overview
9
9
years of professional experience
Work History
Key Account Manager
DKSH Healthcare Australia
05.2024 - Current
- Generated revenue by liaising between doctors and companies to sell products.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Penetrated new territories, successfully establishing relationships with doctors.
- Used Zoho CRM to maintain company database with essential account and sales information.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Senior Medical Secretary
Gastroenterology Specialists Melbourne
07.2022 - 05.2024
- Checked patient insurance, demographic, and health history to keep information current
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Supported office staff and operational requirements with administrative tasks
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality
- Oversaw personal and professional calendars and coordinated appointments for future events.
Personal Assistant
Eastern Gastrointestinal Specialists
08.2021 - 07.2022
- Checked patient insurance, demographic, and health history to keep information current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality
- Oversaw personal and professional calendars and coordinated appointments for future events
- Supported office staff and operational requirements with administrative tasks
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Practice Manager
ENT Clinics Victoria
03.2020 - 08.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided supervision and management to team of support personnel
- Developed and implemented strategies to improve patient access, satisfaction, and care quality
- Oversaw accounting, budgeting, and financial reporting, and consulted with healthcare professionals on business decisions including pandemic planning
- Developed policies and procedures for effective practice management
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values
- Developed promotional materials and marketing strategies that effectively highlighted the practice's unique offerings
- Website management for ENT Clinics national website and launching of ENT Clinics Victoria website.
Store Host
Mecca Brands
10.2016 - 04.2022
- Assisted customers with product selection, offering knowledgeable recommendations based on their needs
- Enhanced customer satisfaction by providing exceptional service and promptly addressing inquiries
- Contributed to positive sales growth by upselling products and suggesting add-on's
- Collaborated with team members to achieve monthly sales targets and promote a cohesive work environment
- Processed transactions efficiently, balancing cash registers accurately at the end of each shift
- Conducted regular product demonstrations, showcasing features and benefits to prospective customers
- Resolved customer complaints professionally, demonstrating empathy and understanding to maintain brand reputation.
Senior Medical Secretary
ENT Clinics
09.2015 - 03.2020
- Checked patient insurance, demographic, and health history to keep information current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality
- Relocated interstate to assist in establishing brand new, thriving medical practice
- Oversaw personal and professional calendars and coordinated appointments for future events
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Bachelor of Health Sciences -
University of South Australia
01.2026
QLD High School Certificate -
All Saints Anglican School
11.2009
Skills
- Detail-Oriented Nature
- Problem-Solving Aptitude
- Decision-Making Abilities
- Effective Communication Abilities
References
References available upon request.
Timeline
Key Account Manager
DKSH Healthcare Australia
05.2024 - Current
Senior Medical Secretary
Gastroenterology Specialists Melbourne
07.2022 - 05.2024
Personal Assistant
Eastern Gastrointestinal Specialists
08.2021 - 07.2022
Practice Manager
ENT Clinics Victoria
03.2020 - 08.2021
Store Host
Mecca Brands
10.2016 - 04.2022
Senior Medical Secretary
ENT Clinics
09.2015 - 03.2020
Bachelor of Health Sciences -
University of South Australia
QLD High School Certificate -
All Saints Anglican School
Similar Profiles
JENIVA BARUAHJENIVA BARUAH
Medical Sales Representative at DKSH Healthcare (formerly Hahn Healthcare)Medical Sales Representative at DKSH Healthcare (formerly Hahn Healthcare)
Jerome DevadasonJerome Devadason
Blaze Team RSM - NSW North at DKSH Australia on behalf of AstraZenecaBlaze Team RSM - NSW North at DKSH Australia on behalf of AstraZeneca
HAO RAN LOWHAO RAN LOW
Assistance Manager, Quality Assurance at DKSH Malaysia (Healthcare）Assistance Manager, Quality Assurance at DKSH Malaysia (Healthcare）