Kate Fealy
Clifton Grove,NSW
Summary
Detail-oriented operations and administrative professional with over 10+ years experience in NSW Government. Supporting executive teams, managing recruitment operations, and coordinating projects in fast-paced, service-driven environments. Skilled in regulatory compliance, policy implementation, and documentation control, with a strong track record of ensuring adherence to internal standards and legislative requirements.
Known for a calm, solutions-focused approach and high attention to detail, I excel in process improvement, stakeholder engagement, and delivering accurate, timely documentation to support compliance and informed decision-making. My background spans customer service, recruitment and HR operations. I possess a high proficiency in Microsoft Office, SAP, and other digital systems. Committed to confidentiality and operational integrity, I consistently contribute to seamless service delivery and risk mitigation.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Advisor
Department of Customer Service (DCS)
01.2025 - Current
- Deliver high-volume and tailored end-to-end recruitment services for DCS agencies, consistently meeting workforce demands and improving hiring efficiency.
- Build and sustain strong relationships with internal and external stakeholders, aligning recruitment strategies with business objectives and candidate expectations to ensure successful outcomes.
- Maintain and update applicant tracking systems (MyCareer), coordinate recruitment events, and generate accurate reports to support workforce planning; ensure all required approvals and documentation are obtained in line with legislative requirements and DCS compliance policies.
- Provide clear and timely communication to hiring managers and candidates, enhancing the candidate experience and supporting streamlined decision-making.
- Draft and publish job advertisements across platforms including ‘I Work for NSW’ and SEEK & LinkedIn; manage pre-employment checks and issue compliant employment contracts.
- Identify and secure qualified candidates aligned with role requirements, maintaining strict confidentiality and adherence to government recruitment guidelines.
- Deliver customer-focused talent acquisition solutions that are compliant with legislative requirements and aligned with DCS strategic goals.
Business Operations Coordinator (Ongoing)
Service NSW
05.2022 - 01.2025
- Successfully led high-volume regional recruitment campaigns, including talent pooling and bespoke strategies, improving time-to-hire and candidate quality.
- Designed and delivered customer-focused recruitment solutions aligned with workforce needs through cross-functional stakeholder engagement.
- Streamlined administrative processes and coached team members on policies, systems, and procedures, enhancing performance, compliance, and efficiency.
- Ensured accurate documentation and timely approvals to meet legislative and audit requirements, while resolving complex recruitment enquiries under pressure.
- Managed the Corporate Wardrobe portfolio for Service NSW, overseeing operations, supplier coordination, and the successful rollout of a new uniform projects such as culturally inclusive wardrobe options.
Project Officer (Secondment)
Service NSW
05.2021 - 05.2022
- Assist with project implementation – primarily with Corporate Wardrobe portfolio, including streamlining operations, inbox management, resolving customer enquiries, stakeholder engagement activities, introduction of new garments, coordinating resources, monitoring budget, preparation of reports.
- Undertake range of project management and support services within the team to complete tasks and deliver outcomes on time.
Concierge (Substantive Role)
Service NSW
02.2016 - 05.2021
- Handled high volumes of customer requests, escalations, and workflow triage
- Provided leadership, coaching, and operational support to team and management
- Ensured seamless front-of-house operations under pressure
Business Concierge
Service NSW
05.2020 - 11.2020
- Assisting small business owners navigate the complex process of business start-up, grant applications, stakeholder engagement and relationship management.
Service Centre Manager
Service NSW
01.2019 - 08.2019
- Led day-to-day operations across regional service centres, ensuring alignment with Service NSW’s strategic direction and service delivery standards.
- Implemented operational initiatives to improve efficiency, customer satisfaction, and frontline team performance.
- Championed digital service adoption, achieving a 9% increase in digital uptake within three months at Orange Service Centre.
- Oversaw staffing, compliance, and reporting across multiple sites, adapting to varied service demands and community needs.
- Orange, Mudgee, Young - Aug 2016 - Jan 2019 (as required – multiple locations)
Customer Service Representative
Service NSW
05.2014 - 02.2016
- Facilitating a wide variety of face-to-face SNSW customer transactions for positive outcomes and achieving KPIs
Education
Diploma of Leadership and Management -
TAFE Western
01.2018
Cert IV Business Management - undefined
TAFE Western
01.2008
Bachelor Of Nutrition and Dietetics - Hons
University of Wollongong
01.1999
Skills
- Excellent computer literacy - proficient in MS Office Applications, SAP, MyCareer
- Proven high level interpersonal, communication & organisational skills
- Customer-centric approach to relationship building, negotiations and problem solving
- Ability to work autonomously as well as working effectively in team environment
- Able to meet deadlines & deliver results when faced with conflicting priorities and multiple stakeholders
- Project coordination & compliance
- Calendar management & inbox triage
- Compliance monitoring
- Corporate governance
Additional Information
- Current unrestricted NSW driver’s licence and reliable transport
- Australian citizen
- Willing to undergo all required pre-employment checks
Timeline
Talent Acquisition Advisor
Department of Customer Service (DCS)
01.2025 - Current
Business Operations Coordinator (Ongoing)
Service NSW
05.2022 - 01.2025
Project Officer (Secondment)
Service NSW
05.2021 - 05.2022
Business Concierge
Service NSW
05.2020 - 11.2020
Service Centre Manager
Service NSW
01.2019 - 08.2019
Concierge (Substantive Role)
Service NSW
02.2016 - 05.2021
Customer Service Representative
Service NSW
05.2014 - 02.2016
Cert IV Business Management - undefined
TAFE Western
Diploma of Leadership and Management -
TAFE Western
Bachelor Of Nutrition and Dietetics - Hons
University of Wollongong
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