Customer Service Manager
Elizabeth Richards (Modern Star)
02.2009 - 08.2023
- Managed a group of customer service associates.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates.
- Answered customer enquires via phone and email over multiple brands.
- Software systems used: ABM, Bright Pearl, ASW, Salesforce, Starshipit, Macship, Shopify.
- Managed customer freight enquires direct with couriers.
- Assisted with, accounts department, IT (back end website), purchasing and warehouse.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Debtor calls / over phone payments.
- Daily KPI reports
- Created and reviewed invoices to confirm accuracy.
- Process orders from emails and website.