Kate Fitzpatrick
St Clair,New South Wales
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Elizabeth Richards (Modern Star)
02.2009 - 08.2023
- Managed a group of customer service associates.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates.
- Answered customer enquires via phone and email over multiple brands.
- Software systems used: ABM, Bright Pearl, ASW, Salesforce, Starshipit, Macship, Shopify.
- Managed customer freight enquires direct with couriers.
- Assisted with, accounts department, IT (back end website), purchasing and warehouse.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Debtor calls / over phone payments.
- Daily KPI reports
- Created and reviewed invoices to confirm accuracy.
- Process orders from emails and website.
Client Service Representative
ICT Group
01.2008 - 02.2009
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained and managed customer files and databases.
Cash Office Assistant
Big W
04.2004 - 12.2007
- Handled day-to-day cash takings.
- Recorded deposits, reconciled bank accounts.
- Matched purchase orders and recorded necessary information.
- Managed daily cash register floats.
- Maintained weekly staff rosters.
Skills
- Staff Management
- Customer Service
- MS Office
- Experience in: ABM, Brightpearl, ASW, Salesforce, Starshipit, Macship, Shopify
- Staff Training
- Telephone Etiquette
- Verbal and Written Communication
- Product Knowledge
- Organisation
- Problem Solving
Timeline
Customer Service Manager
Elizabeth Richards (Modern Star)
02.2009 - 08.2023
Client Service Representative
ICT Group
01.2008 - 02.2009
Cash Office Assistant
Big W
04.2004 - 12.2007
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