Kate Fitzpatrick
Yatala,QLD
Summary
Dynamic operations leader with a proven track record at CCcare Pty Ltd, enhancing operational efficiency and driving strategic initiatives. Skilled in decision-making and customer service, I successfully implemented policies that boosted productivity and fostered team development, ensuring alignment with organizational goals and improving overall performance. Knowledgeable director with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
34
34
years of professional experience
Work History
Director of Operations
CCcare Pty Ltd
02.2017 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- completed wages and accounts
- case management
- Worked with a range of clients
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
Regional Manager
Lifestyle Solutions
02.2007 - 01.2017
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supervised staff
- implemented ADHCs Criminal Justice Program
Child Protection Caseworker
DOCS
01.2005 - 01.2007
- Engaged youth in goal-setting processes, promoting self-advocacy skills necessary for a successful transition into adulthood upon leaving foster care.
- Facilitated successful reunification of children with their families by implementing effective interventions and services.
- Supported successful transitions between placements for children, facilitating seamless communication among all involved parties.
- Ensured timely referrals to specialized services such as mental health treatment or educational support based on identified needs during assessments.
Various Positions in Youth Sector
Multiple
01.1991 - 02.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma - Counseling
Online Studies
Sydney01-2022
Associate of Science - Social Sciences
TAFE NSW
NSW11-1991
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Decision-making
- Customer service
Timeline
Director of Operations
CCcare Pty Ltd
02.2017 - Current
Regional Manager
Lifestyle Solutions
02.2007 - 01.2017
Child Protection Caseworker
DOCS
01.2005 - 01.2007
Various Positions in Youth Sector
Multiple
01.1991 - 02.2005
Diploma - Counseling
Online Studies
Associate of Science - Social Sciences
TAFE NSW
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