Kate Fordyce

Customer Facing:

• Welcoming and directing visitors and clients ensuring a positive and professional first impression, as well as making tea and coffee, and maintaining the kitchen area and meeting rooms to a high standard of cleanliness.
• Answering calls promptly and professionally, taking messages, and transferring calls as needed.

Administrative Support:

• Provide comprehensive administrative support to the Director, Commercial Manager, Post Delivery Manager, Construction Manager and the wider team to ensure efficient office operations.
• Schedule meetings, manage calendars, and handle correspondence.
• Organize project meetings.
• Type up documents and respond to business inquiries.
• Assist with drawing up contracts.
• Liaise with legal representation and provide necessary documentation
• Coordinated with contractors, subcontractors, architects and engineers to ensure compliance with safety regulations.
• Maintained a safe work environment by enforcing strict adherence to safety protocols and OSHA regulations.

Project Documentation & Filing:

• Coordinate project documentation.
• Maintain project files, both physical and digital.
• Ensure accurate record-keeping and easy retrieval of information.

Other Duties:

• Ensure compliance with safety regulations on the construction site and in the Office environment
• Invoice Processing: Receiving, verifying, and processing invoices from suppliers and customers.
• Accounts Payable/Receivable: Managing accounts payable and receivable, including reconciling payments and statements.
• Financial Record Keeping: Maintaining accurate financial records, including journal entries and ledgers.
• Data Entry: Entering financial data into accounting spreadsheets.
• Report Preparation: Assisting in the preparation of financial reports, budgets, and statements.
• Reconciling bank statements, accounts, and other financial data.
• Communication: Responding to inquiries from clients and vendors regarding invoices and payments.
• Filing and Record Management: Maintaining organized and accurate records of financial document

Employee Records Management:

• Maintaining accurate and up-to-date employee records, both digital and physical.
• Ensuring data integrity in HR systems.
• Updating employee information, such as contact details, job titles, and employment status.

Recruitment Support:

• Assisting with the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Supporting the onboarding process for new hires, including conducting inductions and ensuring necessary paperwork is completed.
• Managing HR inbox and responding to inquiries.
• Assisting with the organization and coordination of training sessions and employee development activities.
• Supporting employee relations matters.
• Answering employee questions related to benefits and payroll.
• Assisting with benefits enrollment and administration.
• Assisting with payroll preparation by providing relevant data, such as absences, bonuses, and leaves.

Customer Interaction:

• Responding to student inquiries via phone, email, or in-person, providing accurate and timely information.
• Addressing complaints and concerns professionally and efficiently, aiming for resolution.
• Assisting with bookings, check-ins, and check-outs.
• Providing information about accommodation options, facilities, and services.

Administrative Tasks:

• Maintaining accurate records of student bookings and other relevant information.
• Processing payments and refunds.
• Updating and monitoring accommodation availability.
• Managing emails and responding accordingly

Problem Solving:

• Cultivated study groups to enhance learning and support peers.
• Identifying and resolving issues related to accommodation, facilities, and services.
• Escalating complex issues to appropriate personnel.

Customer Satisfaction

• Ensuring a positive and welcoming experience for all students.
• Actively seeking feedback and identifying areas for improvement