Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Gellard

Adelaide,SA

Summary

Dedicated to customer satisfaction and delivering exceptional service, I offer a diverse background in both hospitality and agricultural sectors. With an advanced diploma in Hospitality Management, I have successfully orchestrated events and managed various businesses, from cellar doors to cafes and restaurants. Transitioning into agriculture four years ago, I honed administrative and operational skills, handling sales duties, logistics, and customer relations. Currently pursuing a diploma in Business Management, I am committed to continuous learning, particularly in people management. I advocate for fostering positive organizational cultures to enhance productivity and efficiency. With a passion for learning and adaptability, I am poised to contribute effectively to organizational success.

Overview

9
9
years of professional experience

Work History

Territory Manager

Seed Terminator
Lonsdale, SA
07.2023 - Current
  • Established relationships with key customers in the area.
  • Coordinated field days and other promotional events to raise brand awareness in the territory.
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Created presentations for potential customers highlighting products' features and benefits.
  • Planned travel schedule for visiting customers within assigned territory on a regular basis.
  • Provided feedback on product performance from customers in order to inform product development decisions.
  • Collaborated with cross-functional teams such as marketing and finance to achieve organisational goals.
  • Reviewed customer feedback surveys to improve customer satisfaction levels.
  • Implemented processes that ensured timely delivery of products ordered by customers.
  • Worked closely with existing accounts to grow market share.
  • Developed solid connections with customers to promote products.
  • Conducted cold calls to offer services to potential customers.

Sales Administrator

Seed Terminator
Lonsdale, SA
05.2020 - 07.2023
  • Provided administrative support to sales team by preparing and organising customer data.
  • Responded to customer enquiries in a timely manner, resolving any issues or complaints related to sales.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
  • Created customer invoices
  • Tracked shipments of orders and notified customer of delivery dispatch
  • Conducted research on potential customers to determine their needs and preferences before making contact with them.
  • Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
  • Developed relationships with key stakeholders within the industry such as suppliers, distributors and other partners.
  • Processed returns and refunds quickly and efficiently
  • Analyzed feedback from customers regarding product features and functionality in order to identify areas where improvements could be made.
  • Organised field days and other events showcasing the company's products and services.
  • Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
  • Attended field days and events for in-person engagement and network building.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Managed paperwork and necessary information required for client shipments.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Supported development of training materials and technical manuals for new team members.
  • Coordinated vendors, timelines and budgets for events.
  • Organised event facility, food and beverage selections and audio-visual arrangements.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Entered data into accounting system to maintain accurate financial records.
  • Generated content for various media platforms, such as websites and social media accounts.

Cafe Supervisor

Emu Bay Lavender Farm
Emy Bay, South Australia
07.2018 - 12.2019
  • Monitored inventory levels and placed orders for additional stock as required.
  • Maintained a clean, organised, and safe work environment at all times.
  • Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
  • Provided guidance and support to employees in order to ensure efficient service delivery.
  • Developed strategies for increasing customer satisfaction and loyalty.
  • Handled customer complaints in a professional manner while ensuring their satisfaction.
  • Identified areas where improvements could be made within the café environment.
  • Performed daily opening and closing procedures
  • Prepared specialty coffee drinks.
  • Organised workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a calm demeanor during high-volume periods and special events.

Cellar Door Manager

Kangaroo Island Spirits
Cygnet River , South Australia
01.2018 - 07.2018

Food & Beverage Attendant

Funk Coffee & Food
Adelaide, South Australia
07.2017 - 12.2017

Salon Coordinator

The Basin Haircutters
Goodwood, South Australia
01.2017 - 07.2017

Event Coordinator

Torrens Rowing Club
Adelaide, South Australia
06.2015 - 12.2016

Education

Advanced Diploma - Hospitality Management

TAFE SA
Regency Park, SA
12-2010

Diploma - Business Management

ITFE

Skills

  • Customer Relationship Management
  • Team Collaboration And Leadership
  • Crm Software
  • Event Networking
  • Relationship Building
  • Business Operations Support
  • Time Management
  • Continuous Improvement

Timeline

Territory Manager

Seed Terminator
07.2023 - Current

Sales Administrator

Seed Terminator
05.2020 - 07.2023

Cafe Supervisor

Emu Bay Lavender Farm
07.2018 - 12.2019

Cellar Door Manager

Kangaroo Island Spirits
01.2018 - 07.2018

Food & Beverage Attendant

Funk Coffee & Food
07.2017 - 12.2017

Salon Coordinator

The Basin Haircutters
01.2017 - 07.2017

Event Coordinator

Torrens Rowing Club
06.2015 - 12.2016

Advanced Diploma - Hospitality Management

TAFE SA

Diploma - Business Management

ITFE
Kate Gellard