Kate Gellard
Adelaide,SA
Summary
Dedicated to customer satisfaction and delivering exceptional service, I offer a diverse background in both hospitality and agricultural sectors. With an advanced diploma in Hospitality Management, I have successfully orchestrated events and managed various businesses, from cellar doors to cafes and restaurants. Transitioning into agriculture four years ago, I honed administrative and operational skills, handling sales duties, logistics, and customer relations. Currently pursuing a diploma in Business Management, I am committed to continuous learning, particularly in people management. I advocate for fostering positive organizational cultures to enhance productivity and efficiency. With a passion for learning and adaptability, I am poised to contribute effectively to organizational success.
Overview
9
9
years of professional experience
Work History
Territory Manager
Seed Terminator
Lonsdale, SA
07.2023 - Current
- Established relationships with key customers in the area.
- Coordinated field days and other promotional events to raise brand awareness in the territory.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Created presentations for potential customers highlighting products' features and benefits.
- Planned travel schedule for visiting customers within assigned territory on a regular basis.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Collaborated with cross-functional teams such as marketing and finance to achieve organisational goals.
- Reviewed customer feedback surveys to improve customer satisfaction levels.
- Implemented processes that ensured timely delivery of products ordered by customers.
- Worked closely with existing accounts to grow market share.
- Developed solid connections with customers to promote products.
- Conducted cold calls to offer services to potential customers.
Sales Administrator
Seed Terminator
Lonsdale, SA
05.2020 - 07.2023
- Provided administrative support to sales team by preparing and organising customer data.
- Responded to customer enquiries in a timely manner, resolving any issues or complaints related to sales.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
- Created customer invoices
- Tracked shipments of orders and notified customer of delivery dispatch
- Conducted research on potential customers to determine their needs and preferences before making contact with them.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Developed relationships with key stakeholders within the industry such as suppliers, distributors and other partners.
- Processed returns and refunds quickly and efficiently
- Analyzed feedback from customers regarding product features and functionality in order to identify areas where improvements could be made.
- Organised field days and other events showcasing the company's products and services.
- Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
- Attended field days and events for in-person engagement and network building.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed paperwork and necessary information required for client shipments.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Supported development of training materials and technical manuals for new team members.
- Coordinated vendors, timelines and budgets for events.
- Organised event facility, food and beverage selections and audio-visual arrangements.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Generated content for various media platforms, such as websites and social media accounts.
Cafe Supervisor
Emu Bay Lavender Farm
Emy Bay, South Australia
07.2018 - 12.2019
- Monitored inventory levels and placed orders for additional stock as required.
- Maintained a clean, organised, and safe work environment at all times.
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Developed strategies for increasing customer satisfaction and loyalty.
- Handled customer complaints in a professional manner while ensuring their satisfaction.
- Identified areas where improvements could be made within the café environment.
- Performed daily opening and closing procedures
- Prepared specialty coffee drinks.
- Organised workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a calm demeanor during high-volume periods and special events.
Cellar Door Manager
Kangaroo Island Spirits
Cygnet River , South Australia
01.2018 - 07.2018
Food & Beverage Attendant
Funk Coffee & Food
Adelaide, South Australia
07.2017 - 12.2017
Salon Coordinator
The Basin Haircutters
Goodwood, South Australia
01.2017 - 07.2017
Event Coordinator
Torrens Rowing Club
Adelaide, South Australia
06.2015 - 12.2016
Education
Advanced Diploma - Hospitality Management
TAFE SA
Regency Park, SA12-2010
Diploma - Business Management
ITFE
Skills
- Customer Relationship Management
- Team Collaboration And Leadership
- Crm Software
- Event Networking
- Relationship Building
- Business Operations Support
- Time Management
- Continuous Improvement
Timeline
Territory Manager
Seed Terminator
07.2023 - Current
Sales Administrator
Seed Terminator
05.2020 - 07.2023
Cafe Supervisor
Emu Bay Lavender Farm
07.2018 - 12.2019
Cellar Door Manager
Kangaroo Island Spirits
01.2018 - 07.2018
Food & Beverage Attendant
Funk Coffee & Food
07.2017 - 12.2017
Salon Coordinator
The Basin Haircutters
01.2017 - 07.2017
Event Coordinator
Torrens Rowing Club
06.2015 - 12.2016
Advanced Diploma - Hospitality Management
TAFE SA
Diploma - Business Management
ITFE