Kate Goldston
Ipswich,QLD
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
15
15
years of professional experience
Work History
Domestic Flight Attendant
Qantas Domestic Airways
04.2014
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provision of Service Excellence and food quality control.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Advised passengers of flight regulations to maximize safety and security.
International Flight Attendant
Qantas Airways
09.2018 - Current
- Excellence in Customer Service, Safety and Time Management.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Preparation and presentation of food & beverage in both Business Class/ Economy Class galley.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Exceptional Situational Awareness & Duty of Care for customers.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Senior First Aid Skills & RSA.
- Penchant for Service, Safety & Security each flight.
Domestic Cabin Crew
Virgin Australia Airways
03.2008 - 04.2014
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Senior First Aid Skills & Cert.IV trainer qualifications.
- Qualified St Johns Ambulance CPR/ Aviation Medical Trainer.
- Completed pre-flight safety checks to reinforce passenger safety.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Advised passengers of flight regulations to maximize safety and security.
Education
Bachelor of Business Admin. - Marketing & Human Resources
University of Southern Queensland
Toowoomba, QLD04.2000
Skills
- Speech Clarity
- Public Speaking
- Customer Needs Assessments
- Crew Coordination
- Senior First Aid
- CertIV Trainer Aviation Medical/ CPR
- RSA
- Time Management of food & beverage
- Fluent in Swedish, Basic Japanese, German & French
- Guest Satisfaction
- Safety Demonstrations
- Customer Care
- Medical Emergency Response
- Report Generation
- Interpersonal Communications
- Aviation Regulations
- Passenger Documentation
- Public Interaction
- Evacuation Procedures
- Relationship Management
- Schedule Management
- Critical Thinking
- Safe Environment Planning
- Marketing
- Guest Services
- Brand Promotion
- Safety Regulation Compliance
- Conflict Resolution Techniques
- Aircraft Operations Support
- Adult AED and CPR
- Federal Guidelines
- Food and Beverage Service
- Profit Margins
- Coaching and Training
- Company Culture and Values
- Verbal and Written Communication
- Cleanliness and Sanitation
- Service Quality
- Hospitality Service Expertise
- PA Systems
- Company Guidelines
- Fire Extinguishers
- Administer First Aid
- Safety Procedures
- Project Requirements
Additional Information
Enjoy Swimming, Doubles Tennis, Time with family/friends, cooking & entertaining friends/family.
Languages
Swedish
Professional Working
Japanese
Limited Working
German
Elementary
French
Limited Working
Timeline
International Flight Attendant
Qantas Airways
09.2018 - Current
Domestic Flight Attendant
Qantas Domestic Airways
04.2014
Domestic Cabin Crew
Virgin Australia Airways
03.2008 - 04.2014
Bachelor of Business Admin. - Marketing & Human Resources
University of Southern Queensland
Telephone references
References available on request :
1. Qantas Domestic Manager - Gregg Galyot.
2.Qantas International Manager - Ben Lane.
3.Character Reference - Pam Farrell.
Custom
References available on request :
1. Qantas Domestic Manager - Gregg Galyot.
2.Qantas International Manager - Ben Lane.
3.Character Reference - Pam Farrell.
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