Kate Greenway
Sydney,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Digital Beauty Advisor
L'Oreal
08.2021 - 02.2022
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Recommended complementary purchases to customers, increasing revenue.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Specialty Store Educator - Sephora & Mecca
L'Oreal
02.2020 - 08.2021
- Established strong relationships with store managers through regular communication, fostering a supportive network for store's success.
- Delivered exceptional product training and selling techniques to all beauty advisors to increase revenue for L'Oreal brands
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
State Retail & Education Manager - Kiehl's
L'Oreal
10.2014 - 09.2018
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Retail Area Manager - Lancôme
L'Oreal
06.2011 - 10.2014
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
Retail Coach - Giorgio Armani & Yves Saint Laurent
L'Oreal
08.2010 - 06.2011
- Provided product training to all staff members
- Onboarded all new hires
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Trained staff on operating procedures and company services.
Counter Manager Giorgio Armani- David Jones Sydney
L'Oreal & David Jones
03.2009 - 08.2010
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Launched quality assurance practices for each phase of development
- Achieved sales goals through effective communication and demonstration of products.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
Counter Manager - Estee Lauder Bondi Junction
Estee Lauder & David Jones
10.2007 - 02.2009
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Achieved sales goals through effective communication and demonstration of products.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
2ic Estee Lauder Myer Sydney
Estee Lauder & Myer
10.2006 - 10.2007
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted employee training sessions to educate employees on products and company policies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Utilized upselling techniques to promote additional products and increase sales.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Listened to customer needs and desires to identify and recommend optimal products.
Beauty Sales Advisor
Estee Lauder & Myer
03.2006 - 10.2006
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Certificate IV - Make Up Artistry
Cameron Jane Makeup Designery
Sydney, NSW03.2006
Skills
- Adaptable and Flexible
- Sales expertise
- Customer Service
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Client Relationship Building
- Quality Assurance
- Inventory and Stocking
- Attention to Detail
- Organization and Multitasking
- Professional and Courteous
Timeline
Digital Beauty Advisor
L'Oreal
08.2021 - 02.2022
Specialty Store Educator - Sephora & Mecca
L'Oreal
02.2020 - 08.2021
State Retail & Education Manager - Kiehl's
L'Oreal
10.2014 - 09.2018
Retail Area Manager - Lancôme
L'Oreal
06.2011 - 10.2014
Retail Coach - Giorgio Armani & Yves Saint Laurent
L'Oreal
08.2010 - 06.2011
Counter Manager Giorgio Armani- David Jones Sydney
L'Oreal & David Jones
03.2009 - 08.2010
Counter Manager - Estee Lauder Bondi Junction
Estee Lauder & David Jones
10.2007 - 02.2009
2ic Estee Lauder Myer Sydney
Estee Lauder & Myer
10.2006 - 10.2007
Beauty Sales Advisor
Estee Lauder & Myer
03.2006 - 10.2006
Certificate IV - Make Up Artistry
Cameron Jane Makeup Designery
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